Panda Express — Restaurant in San Dimas

I used to go here all the time. Then they took sweet shower pork off the menu and they took eggplant off the menu. Then they discontinued egg flower soup and they discontinued hot sour soup. So I spend about 1/4 amount of the money I used to at Panda Express! I started going to Panda inn in Pasadena in the early '80s and it was on of our family favorites. Then they started Panda Express around 1983 or 84 and it became one of our favorite places. They've reduced their serving portion sizes and reduce the size of their containers for your third item on a large plate. Also, they're online ordering leaves a lot to be desired. You can't tell them how many of a condiment you want like hot mustard. They don't even have sweet sour sauce as a choice. You have to put it in the note section and hope they get it right! I just picked up my online order and ask them at the window to make sure I had four sweet sour sauce in the guy said yes I did when I got home. I only had three. I asked for four hot mustard and I only had three. When you ask him at the drive-thru window microphone then again at the window and they get it wrong. You wonder what's wrong with her customer service or have they been told to limit the amount that you get for condiments? got the bowl today November 12th 2023 and it didn't have very much of the main item on top! The quality of the food is always been good, but I'm not excited about the customer service or the portion sizes anymore! I used to go there twice a week because I'm 80 years old and don't like to cook anymore. But now I just go there when there's some kind of deal. Like today there was a BOGO for a bowl. When you send in a complaint they send you an email back with a coupon for an extra side but you have to buy a two side plate to get it! The family that owns Panda inn and Panda Express just bought a 42 million building in Pasadena next to where they're rebuilding the original Panda inn! So we as customers are paying for it by getting smaller portions! Today 08/31/2025 I asked for 6 hot mustard & was given 6 Chile...

Ah, the local Panda Express—where culinary dreams go to take a nap. If you’re expecting the refined elegance of the original Panda Inn in Pasadena, prepare for a reality check. This is the fast-food cousin who shows up uninvited, brings nothing to the potluck, and still manages to leave with a to-go box.

Ambiance & Service: The staff here are friendly and efficient, likely because they’ve mastered the art of serving orange chicken to the masses with the speed of a NASCAR pit crew. The restaurant is clean, which is a pleasant surprise—like finding a matching sock in the laundry.

Culinary Delights: The food? Well, it’s edible. The flavors are as bold as a beige wall, and the oil content could keep your car running for a week. If you’re into lukewarm chow mein and egg rolls that taste like they were filled with existential dread, this is your spot.

Portion Control: Beware the rice scoopers—they’re generous to a fault. Ask for “one scoop,” and you’ll get a mountain that could qualify as a small country. The meat portions, however, are doled out with the precision of a jeweler handling diamonds.

Overall Experience: In summary, this Panda Express is the culinary equivalent of a participation trophy. It’s not winning any awards, but it’s there when you need it—like a reliable, if uninspired, friend. If you’re in the area and need a quick bite that won’t challenge your taste buds or your expectations, this place will...

I was craving sweet and sour chicken and ramen noodles. I went to the drive thru and asked the girl do they have sweet and sour chicken she said yes so I proceed with my order sweet and sour chicken honey walnut shrimp and half and half rice and chow mein noodles. I go to pay and specifically asked the girl did they put the sweet and sour sauce on the chicken or on the side, she says on the chicken but let me give you an extra one just in case. I get home and I have the shrimp but theres some gross chicken with onion and red bell pepper and I hate bell pepper instead of sweet and sour chicken, and my half and half Rice and Noodles was maybe 3 bites of noodles and all rice that was still half raw. I call and ask for the manager and the young girl that answers the phone goes to look for the manager and comes back and states that they are on break can I call back in 5 minutes. She then proceeds to ask me half a dozen times if I want to give my name and they will give me a free plate the next time I come by "if that's what your wanting". Really? I told her no that is not what I'm wanting and the last time she said that I had to tell her that I can afford to buy my own food. RUDENESS! This is the worst customer service...