Popeyes Louisiana Kitchen — Restaurant in San Dimas

If I could give 0 stars I would. I have gone several times and each time they seemed very scattered and would forget several items that I would have to remind them.

Tonight was by far the worst experience and I usually don’t put anything but I am fuming. I went through the drive through and there one no else in the drive thru or even inside eating. The guy who started taking my order was very rude and would not let me complete a sentence for my order before asking me what next. I have to repeat myself several times because he was not listening and pushy. I ordered two large meals.. large chicken sandwich meal and large 12 piece combo meal… pull to the window and what looks like the person in charge of the store that night was taking payment and repeating orders to customers. We gave her to payment and she handed up one drink and the food and said have a good night. I had to tell her she forgot another drink and the sauces. She aggressively handed the drink where my husband almost dropped it and the sauces were thrown in his hands.

I get home and start handing it out… we ordered two large meals… so why did I get a handful of fries thrown in a bag and a handful of fries thrown in the nugget box? The large fries come in it’s own box! I never complain, I never call… but I was just done at this point. I called the restaurant and spoke to a woman who was the supervisor and when I explained everything and how appalled I was at the service and paying as much as I did for so little. I couldn’t go back and to be honest wouldn’t trust anything coming out of that kitchen at this point. Her response to me was “What do you want?” I couldn’t believe she had the nerve to say that. I said, “How can you talk to a customer like that? You’re in the wrong!” Again she says, “Okay what do you want?”

I have worked in the restaurant industry for 20+ years and am currently a manager at a restaurant, and if ANY of my employees talked to ANY customer the way these people did, they would be gone. If ANYONE treated ANY customer this way, they would be out the door. This place just opened and is already going downhill. They need to change their entire staff because they are driving people away.

I contacted corporate and the DM and waited for a response in the next two days otherwise I’m going to go higher up and make it worse.

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Very good spicy ranch chicken sandwich their pickles are good so I always add extra pickle! I went here yesterday on June 1st 2022 had a mobile order for dine in the service was extremely slow and the buffalo ranch chicken sandwich was very bland. Had to wait at the mobile order portion of the counter for 5 minutes before an employee asked me if I had a mobile order! I was very disappointed in the Buffalo ranch sauce on my chicken sandwich and I even asked for extra sauce it was nowhere near as spicy as the spicy chicken they serve! Slow service on my mobile order which was supposed to be ready at 8:30 and I didn't go into the store until 8:30 and my sandwich had not been prepared yet Got my drink cup found a table and still had to wait another 5 minutes till 8:40 to get my sandwich. The self-service drink machine is now in service to serve yourself! Overall from previous experiences at the store on Citrus avenue before this one opened in San Dimas this store only gets a two-star rating where the store on Citrus got a four-star rating there were plenty of employees behind the counter at least four of them so for this time of night with only three cars in the drive-thru there was no excuse for the slow service! I don't know how you can advertise a buffalo ranch sandwich and have it be so bland! Have the five piece meal so I could bring some home and was hoping to use my points for a large macaroni and cheese but it said they don't have it at that store in the online app! I went up and asked the manager on duty and she said Yes they do carry it but by that time it was after 9:00 and the online ordering shut down! So I will have to get it another day! Oh I forgot to mention they were out of the red beans and rice & this was at 8:45 p.m. and they're...

As a delivery driver, I am extremely disappointed with my experience at this restaurant. When I arrived, I showed my order screen to a male server. He looked at it but didn’t respond, instead staying busy with other tasks and chatting with other servers. During this time, two more customers came in to pick up their orders, and their food was prepared quickly. Meanwhile, my order remained unattended.

When I tried to ask, in my limited English, why my order was not ready, the male server gave me a disdainful look. To make things worse, I checked my phone and saw that the order had already exceeded the time limit. As delivery drivers, if an order is late, we risk complaints from both the platform and the customers, which can negatively affect our work. Our time is valuable too, but this restaurant completely disregarded that.

This experience made me feel discriminated against, especially since it seemed my race and status as a delivery driver were the reasons for the unfair treatment. In the service industry, everyone deserves to be treated equally. I hope other customers realize the unfairness at this restaurant. I do not recommend dining or...