Vincenzo's Terrazza at The Walker House — Restaurant in San Dimas

This is one I wish I could give 5☆'s...but I can't in all honesty! I so clearly (placed the order and the waiter read it back) said what I wanted, not to have it come to the table was a bit shocking. Exactly what I said I didn't want was there and NONE of the things I asked for were. It came to the table after my company had already finished half their meal so I didn't re-order. Nor (after trying to choke down two bites) did I eat the dish. The waiter caught the mistake but did nothing to correct it. His excuse..."someone last week ordered this dish and the cook got mixed-up..." Really? All I ordered was pasta, fresh chopped tomato, fresh basil and toasted pine nuts. That's all! And you confirmed "NO PROBLEM...THATS EASY!" Not this mish-mash of mixed vegetables (not prepared by an Italian cook I'd be thinking...more Mexican style) with a heavy white sauce (I was explicitly trying to avoid) over too aldante pasta. So while it sat and the other plates were finished, the Owner walked bye and did her charm...then asked if I were full...(seeing my full plate?) I said "No, this isn't what I ordered and I don't care for it." To which she replied "Oh, didn't you get your pine nuts?" So I guess she know there was a problem with the order. Anyway, she disappeared into the kitchen, we ordered and ate desert never to see hide nor tail of her again. The waiter came with the to go packings...packed it up and presented it on the bill. Kiss of death for me is a restaurant that won't back up it's product. If the waiter knew it was wrong (as in not what I ordered) and brought it to the table anyway...(and late)... the others got finished first...thats huge! Pass it off...hoping what? I'll like it anyway? I didnt! Then the Owner...Wow! Not to take it off the bill, offering when were walking out the door to make a new order? Really??? "Kiss of death" for me, earning you a 1☆ rating...I didn't get what was paid for (and the bill of $150+ on a Tues. night) PLUS A FULL TIP still wasn't enough for you??? Now...to why I wish I could give a 5☆ rating. I could just dive into the appetizer...fresh scallops...and I did! Devine over the top perfection...so much so we doubled the order. The bread was done well. The wine superb. The waiters maners were polished professional (except what I've stated). The ambience very pleasant. The other dishes well prepared. Too bad..."kiss of...

Terrible service alone would prevent me from ever returning to an establishment, no matter how delicious a meal may have been. One-Star based on service alone. I dined here in ~2017. Approximate because I know my son was at least 6-8 months when we decided to dine here on a whim. My husband and I had just gotten off of a normal 10 hour work day and didn't want to cook and I was craving really yummy Italian food. This place had great reviews, seemed welcoming and family-friendly, and because it was right in our backyard we thought we should support a local business. My husband and I arrived without a reservation with our 6-8 month old. I'm a new mom at the time, hungry, tired, and wanted to enjoy a yummy meal. Also, dining out with a baby was something we were new to. We didn't always know what to expect.

Whoever the hostess or server was snarled at the fact that we didn't have a reservation - likely accompanied by an eye-roll. She very reluctantly sat us nearest the kitchen and by that time we already were made to feel unwelcome by the attitude but I was hungry and I needed a comfy meal. The rest is a blur. I don't even remember if the food was memorable because it was such an unwelcome environment for the three of us. Looking back, I should have turned around and walked away. I'll NEVER visit this establishment again. First impressions aren't everything but that was enough for me.

Guys, this is not a Michelin Star restaurant - people don't come out of their way to dine here from all over the world - get off your high-horse - you are a medium town restaurant serving medium town people. Don't snub people not not having a reservation. Simply say, there will be wait because we have people ahead of you. Don't make your customers experience be an...

We had high hopes for our dinner at Vincenzo's Terrazza, especially given the charm and history of The Walker House. But unfortunately, our experience was underwhelming across the board.

We started with the Calamari Fritti, which was light and nicely fried, but came with very little sauce, leaving it feeling incomplete. For entrées, we shared the Pollo Aurora and Tagliolini Maremonte. While both looked appealing when they arrived, the flavors were bland and forgettable. To make things more awkward, the pollo arrived nearly 10 minutes after the rest of the table had been served. Our server apologized, but it definitely disrupted the flow of the meal.

The portion sizes were small considering the price point, and the beer selection was limited to just Stella and Peroni. Service was polite but disappointing. The low point came when we were charged a $14 “cake service” fee (for plates only - they didn’t cut or decorate the cake) after bringing our own dessert. This fee was never disclosed when we handed over the cake or when we asked for plates. When I raised it with the manager, he doubled down and insisted the charge was standard policy, a frustrating and inflexible stance over something so minor.

At the end of the night, I left more irritated than satisfied. Between the bland food, slow service, and unexpected charges, there wasn’t much to redeem the experience. Even the historic building lost its luster after that exchange. There are simply better places in the area that serve more flavorful food and treat guests with more care.

I wouldn’t recommend...