Che Fico Pizzeria at Thrive City — Restaurant in San Francisco

Let me start by saying I love the original Che Fico and have been many times. I had lower expectations for the pizzeria as it is new and is at Chase Center, and I know will not compete with the original but man was it BAD. Went on a pretty slow night. Staff was everywhere but couldn't get their attention to save our lives. I don't mind ordering with a QR code and get in a place like Chase Center it's necessary on game days. But there's got to be a level of service to back it up or else just have counter service. Our drinks (4) were delivered 10 mins after our apps arrived even though we sent the order at the same time. They brought the drinks to the table one at a time! And forgot the 4th one. One of the beers was completely flat and had to argue with the runner to request a different one. Food was ok. We asked for no chili in the pizzas (to accommodate a child) but they were still extremely spicy (and I love spicy). Managers were wandering around but looked useless. QR code menu wasn't up to date (beer menu), which i think is ridiculous and just poor management. I can go on but overall a big disappointment and it's not cheap. :( Hope they can get...

I would love to give this place more stars because the restaurant is nice and the owner seems nice, but I can’t get over our experience trying to dine in. We waited an hour in the non-reservation line, just for us to get to the front and be told they would put us on the waitlist for another hour. Mind you, they were seating people before us. I also witnessed them seat someone who was an hour late for their reservation. They also sat 2 people at a 6-person table (2 tables pushed together). We finally got seated after waiting two hours in the cold, just to be seated by the open door and still have to bear the cold. They honestly need a better system and should cap table times, especially during busy weekends such as all-star weekend. Also: as expensive as this restaurant is, they make you pay for ranch with your order of chicken wings. $70 for a 14” pizza, wings, and a beer. Insane. We just wanted food and to be able to watch some of the game. We ended up watching the whole game from outside and could’ve just ordered to go had they been transparent. The food also wasn’t anything special....

Waited in line all day on Saturday to try and get tickets for a show at Chase Center. This place was the light at the end of the tunnel. By the time I looped around in the massive line they had just opened the quick service window. Selling pizza by the slice. I hadn’t ate since that morning. So it was truly a life saving moment. Got two hot slices super fast, which in a chilly day when you’ve been sitting out in the cold all day was incredible 🙌🏻 not only for the warmth but the hot meal overall. Slices were a decent size and fresh. Good flavor, I can’t complain. I think I paid $7 a slice. Which was fine, it is SF on the property of a massive arena. Definitely the smartest restaurant I’d say not only for event days like this where you have 600 trying to score last minute concert tickets. But I’d say any event day or just a nice day in the city. The quick serve window...