Ghirardelli Ice Cream & Chocolate Shop — Restaurant in San Francisco

Just visited the location today, October 16. I must say the service is bad here.

I grabbed a bunch of assorted chocolate bags, so it's $$$. I plan to gift these to our team in another country for my visit this Friday. I grabbed the DIY plastic box with ghirardelli branding so I could split the big assorted bag to three people. As I was lining up to pay, I was approached by one of the staff, a short Asian middle-aged woman, and said I have to put chocolate for the plastic box. I explained to her and she said it's not free and that if I want the plastic box (not even the tin box) she said I'll have to pay I think she said $16 or $18. Mind you, this lady has been eyeing me while I was walking around the store. She definitely made me feel uncomfortable, like I was going to steal chocolates 🍫

I told her okay. She then approached the cashier and said something. I then was assisted by the cashier and I explained to the cashier that I'm buying all these chocolates and planning to split one big assorted chocolates to three so I was wondering if I can have this plastic box for free and he straight up said no with a poker face and I asked what about this regular plastic and he was like okay well maybe that one is okay.

At this point, I was just irritated. Customer service is so poor. If I was working here and customers paying $$$$ and asking if they can have the plastic box as comp then I'd be sure off course cause one you want your customers to be happy and two the plastic box has branding which is free marketing.

I never had this issue with the ghirardelli location by Aquatic Park. I've purchased assorted chocolates and asked if i can have the plastic box comp, and they gave it for free because im spending $$$. If I had time today, I would've bought it there, but I have limited time.

I love Ghirardelli, the brand. Love visiting the aquatic location and always order when I'm at the ballpark. It's definitely such an unfortunate experience at this location. I will never visit this...

THE Place to go for Dessert at Fisherman's Wharf! Everything on the menu is a winner! A bit pricey but it's totally worth the experience. BTW, smartly so, they have opened two ice cream shops at both the north and south ends of the original restaurant; This review is for the shop on the south side of the factory, street level across from the open green space near the Bay. Ghirardelli Chocolate is our day-after-Christmas special dessert stop every year for the past 6 years. The Oreo shake is divine or you can choose from some chocolatey goodness in a cup with all the toppings your heart desires like in my picture, or hot chocolate with a mound of whipped cream (why bother going if you don't get the whipped cream...I mean really). If you like chocolate, caramel, whipped cream, warm brownies, a dozen different ice cream flavors, and imagination, Ghirardelli Chocolate and Ice Cream shop is for you! Anything your mind can dream of involving ice cream is here, including coffee and ice cream mixed....is your mouth watering yet? Who cares if it's winter? Everyone deserves chocolate goodness, rain or shine! Ghirardelli definitely serves up yummy goodness whenever...

A trip to San Francisco is incomplete without visiting the Ghirardelli Ice Cream & Chocolate Shop! Nestled in the heart of Ghirardelli Square, this iconic spot offers a delightful experience for both locals and tourists alike. The moment you step in, you are greeted with the rich aroma of chocolate that instantly puts a smile on your face.

The menu is a chocolate lover's dream. From classic hot fudge sundaes to decadent chocolate squares, every item is crafted to perfection. I highly recommend the Ghirardelli Sundae - it's generously topped with their signature hot fudge and whipped cream. The portions are large enough to share, but trust me, you won't want to!

The ambiance is warm and inviting, with friendly staff who are always ready to assist and offer recommendations. The store also features a viewing area where you can watch the chocolate-making process, adding an educational twist to your visit.

What sets this place apart is its history and charm. The historic setting of Ghirardelli Square adds to the overall experience, making it not just a treat for your taste buds but also a feast...