Caribar Caribe Hilton — Restaurant in San Juan

Honeymoon Nightmare- came here for our honeymoon. When we arrived front desk staff was very friendly. We were greeted with a smile, they gathered our luggage and let us know where our room was. There was a huge leak and one of the elevators was shut down because of it. We went around the corner to an additional elevator. When we went to that elevator and came out on the 10th floor, there was a trash can right outside of the door catching dripping water in it. We noticed that there were also small holes in the ceiling hallway from trying to find the source of the leak (I’m guessing) that appeared to be mildewed or molded. In the room, there is not a REAL bathroom door. It’s a sliding style bathroom door, much more suited for a closet, that offers NO privacy! There are cracks in the shower tiles and the sink, which show the property has aged! This is our second day here. The view from our room was not as good as the pictures and the pictures of the hotel must be from when it was first erected. It is not the pristine hotel in the pictures. The tiny balcony has two chairs and a table that barely fit on it, the carpet looks dingy, and by the patio door, there is a scent of urine. We spent the day touring Old San Juan, as recommended by several of our friends, and it was great. We got back around 11 this morning and went down to the hotel beach. There was one staff member, lady with curly dyed blonde hair sticking out of the top of her hat, that was very rude. She yelled at my husband that he should just file a complaint about the fact that there wasn’t a bartender at the beach area bar and he had to walk all of the way back to the pool bar to get a drink.. Then when she came to work over at the beach area, she yelled again that we need to make sure and sign the receipt. When we followed her to sign the room slip, she said very rudely,”they will just send it to your room!” She should obviously NOT be working on a customer service position! We are currently sitting in the room after being at the beach, with no running water at all. That means I cannot shower off the ocean water. The TV continues to freeze up. They told us the water would be on in an hour and we are going on two! This place is NOT worth the money we spent to come here, and I would not recommend. You cannot get a meal under $81 and this includes breakfasts. I expected much better out of a Hilton property. It must be the land the Hilton’s forgot! Most of the staff we have encountered has been very friendly. It is just that one lady that has been very rude. - Rebecca and Jason Kennon Update- we were now told it will be one more hour. And here we are at the end of hour three- still no water. I know to some it’s just another day, but this is...

So, we're over in Puerto Rico, right? We hit up a bunch of spots, and whether it was for the grub or the cocktails, folks treated us pretty good, except for this one joint. We rolled in with high hopes, hunting down the spot where the famous Piña Colada was born. We took a seat and waited. The bartenders were busy yapping among themselves, but eventually, one of 'em comes over and hands us a menu. We ordered a Piña Colada and a Sassy G. We also asked for some water, but it's like they barely noticed us.

We were kinda hungry, so we figured, 'Let's get a pizza.' But then bartender Miguel drops the bombshell – 'No pizza here.' 'Alright,' we say, 'then we want the pork with guava.' But here's the kicker, we weren't sure if we should go for the passion fruit ceviche or something else. That's when Miguel pipes up, says that the ceviche's real good, so we roll with it.

Now, when the chow hits the table, the pork's saltier than the sea and without a drop of sauce. As for that passion fruit ceviche? Tasted like nada, no hint of passion fruit. We flag down Miguel, ask what happened to the guava sauce for the pork. 'Oh, right!' he says, like he totally spaced it. Then we ask why the ceviche doesn't taste like passion fruit (it's even called 'passion fruit ceviche' on the menu). His response? 'It's marinated in passion fruit, but that don't mean it's gotta taste like passion fruit.' My partner and I just look at each other like, 'What the heck?'

So, bottom line, I wouldn't recommend this joint. In Puerto Rico, there's plenty of awesome spots to hit, and Caribar sure ain't one of 'em. The food quality and the hospitality are way better elsewhere. I wouldn't steer anyone toward this experience, and I sure ain't coming back. It ain't up to any Hilton standard I've ever seen, not in terms of the grub...

I’ve stayed at this hotel a couple of times and eaten at this restaurant 3 times now. Today I came for a special event, Big Band was playing here. I called the number all day to try to reserve a table, and no answer. I texted - as their advertisement said I had the option to - we got here early to ask for a table, there were several empty ones. When we checked in I explained that I had been trying to make a reservation all day, they kept telling me how there was a min of $150 food order per table, I explained that the price didn’t matter! They eventually brought us in, AND sat us at the LAST table 19, even though there were plenty of empty tables at the front and the middle. We sat there for about 30 min, then I went back and complained about why we were sat at the last table when there were plenty of open ones closer to the front. They proceeded to move us to the middle. The Puerto Ricans who are putting together this event need to check their racial biases. I will also be emailing the band who played tonight and the management at this hotel. I was here celebrating my daughter’s(a Jazz enthusiast), law career. The racism of the era you all were big in, will not work in todays world. I expect an email apology to me and my daughter for this racist...