Paseo Caribe - Paseo Level — Local services in San Juan

HORRIBLE. We tried to go to a highly recommended restaurant inside called Puerto Bagel and the staff was aggressive, rude, and disrespectful. The visitors entrance is monitored by a small security guard with a complex. He watches the video and runs outside before you get to the door. He immediately said No to any questions we had. We attempted to find again after walking in circles, we ended up back at the visitors entrance and used the security call button for assistance; welp, that's when we were heckled and told "you just need to FIND IT. BYEEE, BYEEE!" We called the front desk and spoke to Issac-who apologized, but the experience was ruined. NOT FOR AMERICANS, especially on the brown spectrum. Highly...

Fogo do Chao did not honor our reservation. Made us wait in line under the sun then told us their reservation system had failed ??? Understaffed. Unable to serve drinks while you wait. My party of eight...

The place is OK. I would say about 50% of the shops are not in business right now. The most annoying part is that the parking payment machines don’t work and you have to go looking for...