Paulina Escanes Restaurant — Restaurant in San Juan

I would give 10 stars if I could! During our weekend trip, we ended up eating here 4 times 😅 First, the food is impeccable. The steak and mahi mahi tacos are amazing. For brunch, highly recommend the blueberry pancakes and the chilaquiles con chorizo & manchego (don’t forget the latte with horchata!). Dessert is PHENOMENAL! There is no wrong answer with the desserts so please get everything if you can. We got the Pay al Limon (elevated key lime pie with a very creamy and soft meringue), Budin de Chocolate Blanco (bread pudding but you can still get the bread texture), and Torta Francesca de Chocoate (yes, we basically got all the dessert and it was worth it!). We shared a Laurent Perrier champagne brut bottle and it paired really well with the dessert. Make sure to ask questions to the staff for recommendations and how the food is prepared. In terms of the ambiance and noise level, it’s a great versatile spot for low key and special occasion spot. I read some reviews earlier that it’s loud but I personally didn’t think so. I had no trouble having a conversation and the music was fun and lively. If you’re looking for a fine dining level of quietness, this is not the place.

It was a special engagement trip for me and my fiancé and the staff made sure we felt special ❤️ (we also appreciated them remembering us every time we came back😂). They are true hospitality pros and I can’t thank them enough for making our trip amazing. I can’t wait to return to our favorite restaurant in...

This restaurant is close to our hotel so we decided to try it. Although it’s Easter Sunday they were open but with a limited menu. The menu still had amazing options. The best part of this restaurant is the staff. They were amazing and hospital. I sat and observed them for a while. Every single one of the servers, the hostess and management’s aim was to please the customers. They apologized for the wait numerous times and each one of the servers stopped by our table to see if everything was ok and if we needed anything. The gentleman sitting next us order eggs over easy and returned it because it wasn’t to standards. I’m assuming it wasn’t over easy so I’m sure it was the manger that came over and apologized. She then brought it out to him after it was done and said it was on the house. I was very impressed with the service and how attentive they all were to each customer. One of the best services I’ve ever encountered. The food was also good. The manager came over to my daughter and asked her if she like the pancakes and she was like it’s ok! She then asked her she wanted some fruit like bananas and raspberries. She brought it out and my daughter added it to her pancakes. The pancakes were freshly made to order which takes longer because they put in the oven. It’s almost like a little personal cake! I thought it was delicious. They were huge. The presentation of the pancakes were much better but we forgot to take a picture. It was dark chocolate 🍫...

First things first, the food is absolutely incredible and completely saves the place. The atmosphere outside is okay, inside is much nicer and deserves a 5 star. The reason that this restaurant is not a 5 star spot is solely due to the poor service. There is not a distinct waiter/waitress for your table and they run around like a chicken without a head. They are very poorly trained and miss simple things like pick up dishes when they are empty and pushed off to the side. Same with empty glasses, ended the dinner with three empty glasses on the small table for two. The waiters did not give us sharing plates for our empanadas appetizer and burrata (though both were absolutely incredible). Another example of the poor service was the waitress ran our appetizers to the wrong table and the table kept on to the burrata (even though it was mine) so we had to wait 5 more minutes for the sharing plates and our second appetizer. All in all, this place has the potential of being one of the best spots in Puerto Rico due to its scrumptious food and vibey indoor ambience. The waiters and waitresses will be the downfall of this place. They were absolutely embarrassing and not attentive at all. I am almost considering putting this place at 3 stars just because how horrible the service was. If you’re willing to go to a place for amazing eats and the worst service you’ll ever get in a nice place, then this is...