Olivia Boutique — Local services in San Juan

I rarely leave negative reviews, but I feel compelled to share my experience with Shop Olivia. They market themselves as a luxury brand, but sadly, nothing about the customer experience reflects that.

I placed an order and was sent the wrong item, which was already frustrating—but what followed was worse. Their customer service has been completely unresponsive and unhelpful, and the issue remains unresolved despite multiple attempts to contact them. There’s no sense of urgency, professionalism, or accountability, which is shocking for a brand positioning itself in the luxury space.

Shipping was also far from premium—slow, with poor communication and no proactive updates.

If you’re looking for a brand that values its customers and delivers a truly luxurious experience, I recommend you look elsewhere. I expected quality, care, and support—and...

Welcoming and refreshing atmosphere. Tight security, so you don't need worry; just shop! Numerous cameras were seen inside and outside. Valet parking is available with buzz in service. Polite and bi-linquel. Positive vibes from all the staff! Anna took good care of me. A Newlywed, and you could tell! She was very helpful in picking out a dress for my wife. She has a great personality and very intelligent! Excellent member to your staff! It's all Women's clothing and accessories. Just men's sneakers. Highly recommended. Will...

Olivia's Boutique went above & beyond with great customer service. I rarely write reviews but their clothing and offerings are so chic, their shipping is lightening fast, and when I made a MAJOR error on a return, they were extremely helpful in navigating the error and very quick to respond. Great online vendor with great clothing, bathing...