Placid Suites — Hotel in San Juan

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. ||The lady informed me that my room had supposedly been "overbooked" by the system and that my room wasn't available for my stay. That they would award me a room inside an "apartment", which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try...||Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the "apartment" didn't have all the amenities as the one I booked and the entire "apartment" didn't have a single TV. Moreover, there were other people's belongings inside the room, "apartment" and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the "apartment", given the fact that there were other people's items left in plain view.||I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't...

Discovering Urban Charm at Placid Suites, Santurce

Nestled in the vibrant neighborhood of Santurce, Puerto Rico, Placid Suites offers a refreshing retreat for travelers seeking modern comfort and convenience in a boutique setting. From the seamless self check-in and check-out process to the cozy rooms and prime location, this hotel has proven itself to be a remarkable gem in the bustling city.

As you approach Placid Suites, the hotel's sleek exterior stands out among the surrounding architecture, hinting at the contemporary experience that awaits inside. The self check-in and check-out process is smooth and efficient, allowing guests to quickly settle into their rooms or continue on their adventures without any hassle.

The rooms at Placid Suites, though modest in size, are expertly designed to maximize space and provide a comfortable haven for guests. Each room is thoughtfully decorated with a touch of minimalism, blending style and functionality effortlessly. Plush beds, crisp linens, and modern amenities ensure that your stay is nothing short of exceptional.

Perhaps the most outstanding feature of Placid Suites is its prime location in the heart of Santurce. This lively neighborhood is brimming with local art, culture, and a diverse culinary scene. Within walking distance, you'll find yourself immersed in the vibrant street art, galleries, and live music venues that characterize this thriving community. Additionally, the hotel's proximity to public transportation allows guests to easily explore the city and its surrounding attractions.

While Placid Suites may not boast the extensive amenities of larger establishments, the hotel's commitment to providing an intimate and personalized experience for its guests truly sets it apart. The attentive staff is readily available to offer local recommendations and ensure that your stay is memorable.

In conclusion, Placid Suites is an exceptional choice for travelers seeking a boutique hotel experience that combines modern convenience, comfort, and a prime location in the culturally rich neighborhood of Santurce. Whether you're visiting Puerto Rico for business or pleasure, Placid Suites is sure to provide a memorable and...

I am currently staying in Placid Suites address 2058. I had originally booked it in another location but the manager told me there was a problem with my room so they changed me to a different Placid Suites. The Suites in itself is in an ok location. It is close to the airport and you do hear planes during the night. The place is on a high traffic street so during the night you hear cars . Some have loud music and wake you up. The good thing about the location is that it is close to the beach , airport and old San Juan. The room itself is simple. Not a 5 star hotel but very well kept and clean..This location had everything we needed with exception to a few things like dish rags, baking pan etc but it is a nice room. Now my main complaint is that noise from the back neighbors. As mentioned before we were moved to this location last minute so I didn't know what to expect bút unfortunately my.vacation has been hampered by the noisy tenants in the back of the house. I arrived on Friday night and unfortunately we havent been able to get a good nights sleep. If it wasn't because of our kíds and not wanting to move them again we would've checked out a while ago. We got three rooms since we have each of our kids in a room but my son hasn't been able to sleep in his room and we had to put him.up.on the couch because the neighbors in the back are too noisy. The first night we arrived they had music blasting until 2 am. The same for Saturday. I made the manager of the property aware and they contacted the property owner. The music stopped but they talk super loud until 2:45 am. We asked them if they can lower their voices so we can sleep but they were really rude. I have made another complaint and was told.that the manager wàs.going to speak w the tenants but here we are again. It is Tuesday night and they are taking so loud that their voices travel to the living room. I don't want to keep complaining and I don't like leaving this review but I am exhausted and can't wait for the week to be over so we can go home and sleep. If.you want to rest please dont come here. It...