BJ's Restaurant & Brewhouse — Restaurant in Santa Clarita

This was one of the worse experiences I’ve had at a restaurant in a LONG time. We made a reservation for 6:30, got there a little early and they said they were just setting up a table for us. Waited another 15 minutes for a table. No big deal. Caitlin L. was our server. She needs a smaller section and some retraining. We waited for a while for her to come to our table which was so close to the other tables that when the table behind us was sat we couldn’t even get out of our seats. When she finally came by, she asked for drinks and we asked if she wanted the food order as well and she said she’d start with drinks. Cool. She got our drink order and before leaving the table she asked for our food order. Why couldn’t she have just done that at one time instead of going around the table twice? Whatever… so she gets all the orders and takes over 20 minutes to come back with our drinks. We end up getting half of our tables food at the exact same time as the drinks. Then we wait an extra 10ish minutes to get the second half of the tables food. All the while we had no silverware. We asked our server, two other people….. nothing… the server said she had to track down the host… she can’t go roll some silverware herself and bring it out? we had two of our members of our party looking for silverware so the first half of the table could start eating before it got cold. Finally we tracked down some silverware just in time for the second half of the food coming out. I get the food wasn’t the servers fault, but the runners shouldn’t have brought out half the food if the other half wasn’t ready. The root beers come from a can, so when we ordered them, they were in glasses with no ice. We asked for ice and Caitlin slammed down the ice cups in front of us. Food was good but by this time everyone at the table was visibly upset and annoyed. She asked if we wanted any dessert and we wanted the pizookies but didn’t want to waste any more money at this place OR wait a ridiculously long time for it to come out. She brought the check out and we asked for the check to be split. She said she could only do it three ways and we said just split it twice. I make a joke it was going to take another 15 minutes for her to split the check. It was auto gratuity, which I understand for larger parties, but she 10000% did not deserve the tip she got from our table. Me and my mother in law went to the bathroom and they were so gross with, what I hope was water, all over the floor. I work at a restaurant. I am very understanding of short staffing issues and new employees, yet once again, this has been the WORST restaurant experience I’ve had in...

10/17/25 Updated Review:

After sharing my disappointing experience at BJ’s, I was contacted by the restaurant. They personally reached out to apologize and took full responsibility for what happened. They also refunded our meal and gave us a gift, which I really appreciated.

It meant a lot that they listened and cared enough to make things right. I could tell they genuinely wanted to improve and make sure this doesn’t happen to anyone else. While my visit was upsetting, their response showed good customer service and accountability.

Thank you to the Lindsay/BJ’s team for following up and taking my concerns seriously. I hope future visits are better and that all guests continue to be treated with kindness and respect.

I was very disappointed with my recent visit to BJ’s Restaurant. From the moment we arrived, my family and I felt overlooked. We were seated in an uncomfortable, noisy area, there were unsupervised teenagers who were particularly rowdy, and a child’s party in the same section, that is separate from the main eating area. We ordered appetizers, a sever brought some, but they were accidentally for the table behind us, but set them on our table twice. It was unprofessional, he didn’t apologize and just picked them up from our table. My family ordered salty food which caused them thirst, we wee never offered or given water. We didn’t get any refills on our drinks because the waitress never came back after our food was served. Throughout our meal, our waitress barely checked on us, while I noticed other families—particularly white families—receiving much more attentive service from other waiters and waitresses. As a Latina, this experience made me feel unwelcome and undervalued. My husband may not look like he earns $2,000 a week, so maybe the waitress assumed we wouldn’t tip well? It was sad to see that Valencia/Santa Clarita, has racist workers. I didn’t want to make a scene, because I didn’t want to embarrass my children, however, if Bella or someone who knows her reads this, can share with her, how unprofessional and rude her hospitality was during our visit. I hope BJ’s takes steps to ensure all guests are treated equally and respectfully in the future. I was upset and went to the front desk to ask the hostesses for boxes and the check, she was the only worker in the restaurant who offered satisfactory...

Decided to come here over Cheesecake Factory… I regret that now because this has been the most confusing and unpleasant service that I have had. The server couldn’t explain what happy hour was or even when It was. She was passive aggressive and didn’t explain things well. My friend and I ordered chicken Alfredo, a mini pizza, and the kick’n chicken sandwich for us to share because we were starving. My friend also got the macaroni bites as an appetizer. Her appetizer came out hot but the rest of the food was lukewarm and cold, the Alfredo pasto was missing the garlic knots and the sandwich was missing the sauce and the fries. I flag down a waiter because my waiter was no where in sight and tell her that the food was cold. Our waiter pops out of no where and says she will take them and have it remade. Ok, once the food came out it was hot and had everything it was missing. Our waiter comes back and tells us they would take the cold food items off the bill and the appetizer as well as give us a free desert. We get the bill and they only took off the appetizer. You h e to pay by phone so we pull it up and the bill is $27 dollars more than what our total was. The desert was in the bill and we ask the waiter and she said it may just be an error and to just pay. We flag down a manager because she disappears for the untenth time that night then pops back up when we are speaking with the manager. The manger starts to walk away as we are speaking with him and says oh we took off for the first round of food. Well the waitress didn’t explain anything correctly so we thought they were taking off the food. I’m never going back there. The server was awful in communication and snapped at us by stating “do you want free food.” That is the most disrespectful thing I had said to me. Because she did not explain anything correctly. Her customer service was horrible and so was the manager. He is a manager and should have taken care of our situation. Instead he started to walk away when I was talking to him. This experience ruined our night. Do...