Wendy's — Restaurant in Santa Rosa

I ordered wendy's drive thru for my family jan 5th around 10 p.m. and when we arrived home and open our order we discovered un edible food that was probably sitting awhile. We threw it away and did not eat any of it and chose not to drive all the way back. I was going to call but it was late and i was discouraged as we are recurring customers and i figured i would just tell them next time i am in. So on Jan 7th around 9 p.m. i entered the drive thru and told the Manager about my last order being bad on the 5th and that we are regulars at this wendy's and he asked why did i not call on the 5th about this issue. I told him it was late night and i figured since they know me and my family that they would care about us next visit. I paid for my current order at the window and then told him that the last order was terrible and that i understand things happen but at least they could of given us a future rain check but instead he suggested we were trying to get Free Food even after i had already paid for my New Order. Then he Replied maybe your order was at the end of the night and may have been sitting but still no Compensation offered. He complained about having no help and it's not his problem. I just told him as i left i hope nobody does this to your family after Paying $56 for Fast Food!!!! I really Understand that its not easy running a drive thru these days but you should respect a familiar customer or an honest one. It's a shame that there are Managers like this Man but it would be nice if he learns a better Respect for the Customers and...

I had always thought that the burgers at Wendy's tasted better than those at other fast food chains for some reason. When Covid was first acknowledged as a global pandemic and we began to see how that affected our lives and how it would affect the businesses that serve us everyday, I remember watching the news one day and they said that Wendy's may not be serving burgers for a while. They explained how the supply chain for beef products was crippled as a result of quarantine orders across the nation becoming more and more restrictive. I remember also experiencing a brief moment of what would best be described as stupidity, when I thought to myself, "I wonder why McDonald's and Burger King aren't having these problems too. I wonder how it is that they are still able to get beef and sell burgers." That thought only lasted about 30 seconds before I realized that all the other fast food chains would have the same problem. They would if they were trying to purchase beef that is. Apparently, the supply chains for whatever their burgers are made from was so far, unaffected. I guess that's why I always thought the burgers at Wendy's...

I was there probably a couple weeks ago and because it was short staff they had to close inside but there were still people inside and my five-year-old didn't understand why we had to leave! The girl that was working that night was so apologetic and hopeful when we came back a few days later not to mention grateful that she gave my 5 year old a complimentary Frosty! WHICH SHE WAS NOT OBLIGATED TO PROVIDE! AND I WAS ALREADY A RETURNING CUSTOMER SO IT WASN'T FOR THAT! I think she had just recognized my 5yr old and I,as newer neighborhood regulars,and she GENUINELY FELT HORRIBLE for HAVING to ASK us to leave! ANYWAY,.. I think this Wendy's has superb help and great food! Frequent as often as possible!! They also have a very quick drive thru! As well as nice outdoor seating with umbrellas,which my lil bit and I use constantly! And I know this is gonna sound snooty but they also have more than ONE BATHROOM,and they are VERY CLEAN! AND ROOMY FOR CHANGING KIDS AND WHATNOT!...