Buffalo Wild Wings — Restaurant in Santee

I would rank this a zero if I could. My 14 year old grandson visited the Santee store at 4:30 PM; he was by himself after visiting the mall where the restaurant is located. He was dressed nicely, was respectful, and was spending his own money to buy his meal. He went to the host who led him to his table located near a television set. He ordered his meal and while quietly minding his own business, the general manager of the store (Jim) approached my grandson and in a very intimidating and condescending way, accused him of seating himself and told him "he could move or he could leave". My grandson was surprised and scared, but politely told the manager that he in fact did NOT seat himself, and pointed out the waitress that seated him. The manager again, continuing to be intimidating, told my grandson he had to move or leave. My grandson got up and the waitress apologetically moved him to a tiny table in the back, where he could not see the screen at all. The manager then sat a larger party at my grandson's table (at no time did the manager tell my grandson that he needed the table for a larger party). Upset and confused, my grandson paid for his meal and left. He got home and relayed his experience to his mother (my daughter); she went to the store and spoke to the manager (Jim) in person; he was rude and angry to my daughter, telling her they needed the table for other customers. We are appalled that a manager would treat a young adult or his mother in this manner. He took advantage of my grandson's age, and was abusive and unfit to represent Buffalo Wild Wings. Even worse, the manager gave my daughter a $15.00 gift card to pay for my grandson's meal; my grandson is visiting with us this past week in CT, and when he went to use the gift card, it was INVALID! Talk about adding insult to injury, shame on this manager and this restaurant! I would think twice about visiting the Santee store, and never send your young adults on their own unless they replace this person who calls...

Took the kids here after their last 1/2 day of school, regretfully they only had 1/2 the restaurant open and were very busy... had to take a star for not being staffed sufficiently to handle the crowd and for the deliveryissue below...have actually been here a couple times and experienced this (common) issue. However, this is a great location, lots of TV's, full bar, plenty of inside and outside seating, large clean bathrooms, good parking available, and pretty central. The staff are friendly and do try to provide good service (even when overwhelmed).

We ordered the lunch street tacos (chicken) which child #1 said were "just ok" but filling enough and the skinny fries were really good -hot & crispy; 10 piece boneless mild wings which child#2 said were really good - juicy, well sauced, and still a little crispy in spots; I ordered the Buffalo Chicken Salad in medium sauce -the chicken strips were perfectly cooked and had the right balance of breading to make it crispy-juicy-saucy, lettuce tasted fresh and very clean, came with 2 slices of tomato, pre mixed in ranch dressing with a light drizzle of buffalo sauce...one note, when I saw the strips I thought they weren't sauced enough; however, after cutting into pieces and mixing into the salad it was actually the perfect amount. Regretfully our 4th item, 10 piece boneless mild wings which was my cousins didn't arrive until a little later, the blue cheese was forgotten and when asked for -came just before she had to go, leaving her time to only have a couple before she had to leave for an appointment. We arrived at 12:50 pm, were seated at 1:10 pm, drinks and food were order right after being seated, drinks came out right away (and refilled), 3 of 4 orders arrived 1:30, last order 1:45, cousin left at 1:55 to make appointment and me and kids got bill and were out by 2:15 pm. The two staff serving our area were very pleasant, sweet, and nice to interact with; also apologetic for the late food and...

My son and I were there for his 19th birthday and from the start it was a nightmare.

We ordered drinks, a beer for me and a water for my son.

The waitress returned within a couple of minutes with my beer and said she would return with my son's water. After about 15 minutes another server arrived with the appetizers, at that point I asked for the water for my son. She returned in less than a minute with his water.

Another 20 minutes later our waitress returned. She never said anything about my son's water or to apologize for her absence for so long. She asked what we would like and asked for a small combination plate boneless, Spicy Garlic with fry's. After a long discussion about what the menu is saying, she left. At this point, I asked my son if I was reading on the menu is what I was reading and he agreed that it says what is says and we could not understand why were having such a debate with the waitress about my order. Also, I ordered ranch with my order as well.

She returns 20 minutes later with our order. At first, I asked her for napkins where she looked at me like I was crazy. Really, napkins at a wings restaurant I thought to myself! She left momentarily to get napkins that I had to convince her that we needed! As well as the ranch sauce that I asked for my wings when we placed our order! So after looking at the order and biting the Tabasco wings, they contained bones which is not what I ordered When she returned and I showed her the bones and asked her what is going on when I ordered boneless. She pointed at the basket label that said "Boneless" with an attitude, took the basket back.......At that point, I had enough.........

I informed management about what had occurred. They responded immediately. Assigned a competent waitress who gave great service and did not charge for the meal.

OBTW. The Spicy Garlic wings tasted like Tabasco sauce and I would not recommend...