iSquad Repair (Santee) — Local services in Santee

My complaint is about an employee “Ignacio” at iSquad in Santee.

On Nov. 23rd, 2024, I went into iSquad in Santee and spoke to Ignacio I asked if he could replace the battery in my Cell Phone. He told me he could have the battery there in “One Hour”, he was supposed to call me. So I left and canceled all my morning appointments and waited for his phone call. After over 2 Hours I did not hear back, so I called him. I said, “it has been over 2 hours and I have not heard back from him, did he get the battery”. Immediately he seemed to have an issue with me asking a direct question about my order. He got an “Attitude” with me and said he did not like the way I was talking to him; he said I was “Rude”. I did not get mad, I simply responded by apologizing. I said I apologize if you thought I was Rude; I was merely asking if you received the cell battery, as you said it would only be “one hour,” and he never called back with an update. I canceled all my morning appointments due to what he told me. He then said he didn’t want to do business with me. I again apologized and he then said he would check about the battery and call me back, he never called.

So after playing out the incident in my head, I was never Rude, but civil and simply asked a direct question about the battery. I did not use any profanity or curse at him. Then I realized it was not me who should have apologized; it was he who should have apologized to me. He was the one who called me a name “Rude” and wasted my time, my whole morning, as I waited for him to do what he promised. And then he decided to alienate me from the agreed-upon business transaction.

I don’t understand how a company that treats its customers so badly can stay in business. Ignacio not only lost a customer who was simply trying to patronize his business, but I will also tell all my friends and family and leave negative feedback on social media.

Now, the caveat is that perhaps this was an anomaly and he was having a “bad day,” or perhaps this is his normal operating procedure when treating some customers, and if so, then I believe the iSquad management or corporate office needs to intervene before the business is lost to competition. Which is where I went, I simply went down the street to “UbreakIfix”, the competition, and patronized their business; they were friendly, courteous, professional and happy to have my business.

I very seldom spend time writing these company feedbacks, as I am very busy and short on time; however, I do believe this incident needed to be documented.

Kind...

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