Ross Dress for Less — Local services in Santee

Was the cashier Rude or was the cashier racist?

Maybe this city does live up to its nickname… “Klantee”… I just moved here, my mum is visiting for the first time. We came to this location to buy her a bathrobe and a bath mat.

It is Tuesday so mum showed her ID for the senior discount. The cashier refused to give her discount because I tried to pay with my credit card. I told the cashier my mum is retired on a limited income, I went to my car to get cash. When I came back, the cashier refused to take my money, repeated that mum has to pay. I handed mum the cash, the cashier still refused to paid, said it has to be mum’s own money… Mum took out a $25 from her own pocket and finally we were able to get the daily essentials for her…

The $25 cash was all she had left for the month… how could you ROSS allow your cashier do that to a senior?

I tried to explain to the cashier that in Asian culture, we always paid for our parents, the cashier refused to listen, just didn’t care.

ROSS, you offer senior discount because you know their income is limited, why would you make it so difficult for children to pay for their senior parents?

Isn’t it contradicted your...

I don't like having to wait in line to check out for more than a couple minutes. There needs to be more employees cross trained on the register so when they get backed up then someone can leave their department for a few minutes to run a register until the line shortens. This store has even longer lines during Christmas season... I used to find good deals on clearance items of things marked down. But now there isn't good sales, most the time the sale is only a dollar or two less than original price I noticed clothing , mainly shirts, on the racks that are trash and should have never been put out for sale. The clothes were damaged to far to be worn with holes, stains, stretched out. I do like the more products that are in the...

Kids needed shoes stopped in. Found what we needed. Got in line. Line was moving smoothly as soon as we got to the front of the line 1 of the 2 only cashier's open decided to stop ringing up customers and organize hangers. As the line began to pile up 20 people deep she kept organizing hangers while the other cashier stood there talking to a customer. Meanwhile 3 other store associates were rite there just standing around doing nothing. Finally 15 min later the got on the radio and called for help and another associate came up and rang us up. All while the other 5 employees kept doing nothing. This place is a disaster inside not just by looks but by work ethics. We won't be coming back to this...