Manchu Wok — Restaurant in SeaTac

I had arrived at the airport the other week and tried to get a quick $5 lunch from McDonald’s, so I walked down and found that the restaurant was under construction. I then walked back to my gate for a different meal option. In bright lights I had found a different meal choice. Manchu wok stood out for convenience, and I was assuming that it would be a knock off of Panda Express. The prices were very high, $16.95 for a side and 2 entrees. I ordered orange chicken, something else, and half and half rice and chow mein. I had payed cash, not given a receipt, grabbed a fork, and rushed to a table to enjoy a nice meal. After the first bite, the chicken was not at all like Panda Express. It was cold, soggy, pale in some spots, and chewy. I started to eat the noodles, and they were warm, but not hot. They were very oily, and lacked any flavor. I moved on to the rice and started to eat it quickly. It also lacked flavor, but was the best pick out of the meal. I ate about 15 small bites as the rice would fall off of the tiny disposable fork repeatedly, and then a final bite. I had bit down on something extremely hard on my back molar. It felt like the size and consistency of a pebble, piece of gravel, or possibly a hard and dehydrated pea, which seems to be the most likely cause, but it was very hard and I had to spit it out. It ruined the meal. I went back to explain the situation and to get a refund, and one employee would talk to another employee in a different language, then she asked me when I purchased it and where my receipt was. I told her 8 minutes ago, and it was with you personally, and “you don’t remember me?” She said no. She did not ever give me a receipt, and I had paid cash. She then whispered to the other co worker in a different language, and then he stated that he cannot give a refund , as the manager was not present, but offered me a free drink or another meal. I looked at him like he was crazy, shook my head, and stated no. I had walked away at that point with a temper due to the fact that I had tried to notify them of a health and safety concern for their food, and that they better pull their whole current batch of rice before someone else breaks a tooth, and that their food is not edible, and they try and offer me another plate? As if I would be able to trust them making me another meal? Please never eat here. They could have made it right and returned my money. I had only eaten 1/3 of the food, and returned it to them. Most will eat there only as a first and only time, with it being inside of a busy airport, which keeps their lights on, but if anyone reads this beforehand, just go spend your money at a different airport restaurant that cares at least a little about customer service, price, food safety, flavor, and product appearance. The employees did not care. They were just zombies with bad attitudes and...

I seldom write reviews when I had a bad experience, so when I do its because of a really unfortunate experience. In short, low to mediocre quality food, really bad service, and bad expectations on my part.

I started by walking past this location, seeing the attractive signs and food in the windows, but I decided to continue on and look at the various different food options at SEATAC. Ultimately not finding something that looked as attractive at Manchu Wok, I made the poor decision to walk back.

Now, the line at Manchu Wok was not long, perhaps only 4 customers ahead of me, but the service was slow enough that the wait was close to 20 minutes. At a cafeteria style fast food location in one of the busiest airports in the US! Once it was my turn to be served, I could see why the wait. The server was apathetic to my questions and requests, slowly dishing the food items and moving on. One server for the entire line.

From there on, the cashier was no better! Showing the same passive behavior as the other employee. No drive to assist or serve the customer. She bagged my food, and proceeded with the transaction without a word. Then once she was done and she had handed my card and receipt back, she motioned for me to leave by pushing my food across the counter to me as she walked away.

At the end, the food was average, only a bit sweet for my taste across the board, from the noodles to the orange chicken. It was ultimately sustinanance which is what I was after to begin with, but compared to the many other restaurants in SEATAC it was no match.

On a good day for this Manchu Wok, this review could probably be 4 stars. But unless you see fast moving lines and pleasant smiles form the employees, I would advise you to skip this location in favor of the various other high quality vendors in...

Stopped here today because it smelled good, and was hungry before my flight. The food was alright. The noodles were the best part. The orange chicken didn’t taste anything like orange to me.

The worst part was the customer service. The ladies working are (most likely) family members who own the place. They were extremely rude to every single person in line around me today, including me. Constantly getting mad at you for taking more than 2 seconds to choose what you want. If you ask for something (ANYTHING), there is a 75% chance that they will also get mad again, simply because they didn’t understand what you said (they aren’t good with english). Instead of apologizing, they again blame it on you and make it your fault.

If this happens to you, I would encourage you to just walk away, even if they made your food. These business owners clearly don’t care about customers, and have no clue how to run a...