Rel'Lish Burger Lounge — Restaurant in SeaTac

I rarely write reviews, let alone negative ones, but my experience here was so poor that I felt like I had to. My partner and I stopped here for a drink on a long layover. I wanted to try one of their cocktails on tap, but they were out of champagne and couldn't serve it to me. I opted for a glass of white wine instead, which was about $19. I understand that airport costs can be high, but the wine tasted cheap and vinegary. I had hoped that the quality would have been better for such a high price, but it unfortunately wasn't. I drank all of it anyway because I didn't want to throw my money away!

Unfortunately, the service was the worst part of the time we spent there. Our server was talking and laughing with her coworkers while we waited for her to pick up my credit card, as our boarding time was coming up and we had to leave. There was a line of customers outside the restaurant waiting to be seated while the servers did busy work. After waiting several minutes, we asked if we could pay at the counter instead, and another server rudely told us "no" before walking away. Eventually, a third server ran my card and helped ring us out, before eventually noticing the line of people standing outside and helping them get situated.

My partner and I both work in the service industry, so we understand that it can be difficult to keep up sometimes. Stocking issues are usually out of a server's control, and I completely understand that. However, when it comes to service, taking care of customers should be a priority, not an afterthought. Airports aren't known for stellar food quality or above-and-beyond service, but it should be good enough, and this place unfortunately missed the...

Sat down with my fiancée to get some drinks and dinner when our flight got delayed. We odered a soda but had a question about their menu so we figured it'd be easier to just wait a few minutes when the server showed up (had to order from a web page due to covid which is understandable). What was less understandable was that after 20 minutes we hadn't gotten the soda we ordered, nor had anyone to even come give us an update on that or the other drinks we ordered. The restaurant was at half capacity and most other people had already been served. When we walked over to a server at another table to ask our question about the menu he refused and said he'd send a server over to our table to answer. Several more minutes passed (and due to a local covid guideline we could only be at a table for 45 minutes, which left about 15 minutes left to get and eat our food and drink). At this point we looked back at the web page and found that our cart suddenly had two entrees added to it which we didn't order and had no way to remove. We also had a full view of the bar so we could clearly see no one had even started our drinks. It was at this point we decided to leave and try to get service somewhere else. Personally I'd recommend the bar at Capitol Hill Food Hall. Bit of a walk but much...

The airport is a place of clarification and understanding. Many of us are enduring multi-day heroic journeys. April, my waitress, was a guide and support we all turn to during hard times.

Bouncing table to table even working her *ss off, she is patient, accommodating and kind to the droves of us at bad times in our journeys.

My plane had been rerouted to Portland due to fuel shortage and poorly timed fog, so there was no shortage of fussy perturbed travelers in her bar.

I have particular food sensitivities, meaning, I have to ask a lot of questions. Even amidst the lunch rush, April was kind and reassuring and helped me get my first meal in nearly 24 hours. Upbeat and keen, April saw me on my way, fed and well, on a long, hard journey. Despite first world trappings, some of us don’t have a lot of choices. We navigate bureaucratic systems and try to make our way with the resources we have and rely on the kindness of others to make up the difference.

She’s a gem and a queen and I hope you have the pleasure of engaging with her. Be kind. These women bind our lives in the hardest times. She is the modern innkeeper of us unfortunate travelers. We don’t know what others around us are going through and April is a model of openness that sees us all through...