DoubleTree by Hilton Hotel Seattle Airport — Hotel in SeaTac

This room was part of our Princess Cruise package. We arrived on a Thursday evening and departed on Sunday morning August 7-10 2025. We paid over $900.00 for this room for those nights. We knew the cost of the rooms going in. Did not have a problem, however at this price point we did have expectations.

Upon entering, there were no bellhops. We had to pull our own luggage to our rooms across carpet. We are completely capable of pulling our own luggage, however at this price point we did expect at least luggage cart. The carpet made it difficult to maneuver the large luggage we had. Our room was quite a distance from the lobby. The room smelt like mildew and had a musky and dirty smell from the time we entered. Carpet was sticky. Bathroom was clean but completely outdated. Bathtub didn’t hold water. Wallpaper was peeling. Once again at this price point, do better Hilton. Bed was clean but not made properly. There was no mini fridge, microwave or safe in the room. There was a plate that was outside our door when we got to our room on Thursday and it was still there when we left Sunday. Our air conditioner spewed musky, dirty air and the front was broken off and they propped it up with a chair so when I moved the chair it fell off. They did come check the air conditioner and the filter was filthy. Do better Hilton. Laundry areas were awful. Only in 2 areas. 4 and 5th level. 4th level laundry was broken. The lobby in that area had only one small sitting area and it was a rather large lobby area. Also looked dirty and unkept. 2 men sitting in area partially clothed. Did not create an environment where we felt comfortable to be in. With the number of people staying here, do better Hilton. Surely you can find additional areas for laundry facilities. I’ve stayed at some of your other properties and had none of these issues. This hotel is NOT up to Hilton standards. Drinking glasses littered the hallway the whole time we were there. Some for days. I have read the other reviews and the majority are not good either and had some of the same issues or worse. The ones who were highly rated evidently had low expectations and/or haven’t traveled much. When I talked to the Manager finally (it took days to find one who wasn’t busy), he was extremely nice and apologized and explained that the property was always booked and it was hard for them to do any up dates. Here is my thought. Hilton doesn’t care about this property. Most visitors are one time only visitors and probably won’t visit again, so why care about them. Princess has a contract with this property and as long as they keep coming and Hilton continues to make money, why change. We will not visit this property again and will make it known to our travel agent and multiple websites why. Once again, this property is not up to Hilton standards and at the price point I expected so much better.

There were some positives. It is close to the airport but then again so are others. I would have traveled further for a better experience. The restaurant had excellent food, but the wait staff looked exhausted. The breakfast was over priced but if we would have had a better stay experience, I would have completely overlooked this issue. The cookie of course was good but let’s be real. That cookie turned out to be really expensive since it was one of the very few positives. The pool area was nice and the grounds were beautiful, but when you walked in the lobby and definitely when you got to the room that all changed. We were part of a Princess package or we would have left. I have stayed at Days Inn and Hampton Inn and had better experiences for a WHOLE lot less money. We had no problem with the price because we thought that we were getting the Hilton experience, instead we got the Motel 6. Hilton do better. If I was the only one complaining, I would say the problem was me, but you check your reviews because I see where you give a number for someone to call when they leave a negative review. I’m not the only one. Evidently Hilton...

We stayed three nights at this hotel. Many years ago, we stayed here and absolutely fell in love with the property. Because of those fond memories, we chose this hotel again instead of staying downtown Seattle. My family had never visited Seattle, and I had raved about this place—unfortunately, our recent stay was disappointing.||The Positives:|The property is beautifully landscaped, with mature trees and gardens.|Parking was plentiful, though nearly full. It cost $33.00 dollars a night to park.|The lobby and hallways offered lots of comfortable seating areas.|Every staff member we interacted with was friendly and professional.|At check-in, the front desk thanked us for being Gold members and surprised us with cookies and bottled water—something we haven’t experienced at a Hilton in years.|The staff truly delivered on hospitality. I just wish the hotel itself matched their effort.||Accessibility & Elevator Issues:|This is the main reason I feel compelled to write such an in-depth review. The tower has four elevators, but during our entire stay only one was working. Staff confirmed that at least two have been out of service for quite some time, with the 3rd elevator having stopped working right before our stay. With the hotel full of cruise guests, the single elevator was constantly overcrowded.||We had two rooms, one on the 5th floor and one on the 12th. A member of our party is handicapped and relies on a mobility chair. This situation made their stay stressful, awkward, and exhausting. It stripped away their independence and severely limited their mobility. That is unacceptable and completely avoidable.||The hotel offered to move us to a ground-level ADA room, but it had no refrigerator (critical for medication), smelled like mildew, and had higher beds that weren’t accessible. We declined and we appreciated the offer.||Room Conditions:|The rooms are outdated and in poor condition. Specific issues included:|Peeling wallpaper and poorly patched ceilings|Grimy grout in bathrooms (should be cream or white, not black and brown)|Flickering lamps and leaky showerheads|Carpets that felt dirty enough to require slippers at all times|Tower rooms do have refrigerators but no microwaves—unless you rent one for $20 per night. The communal microwave on the 7th floor was filthy.|Housekeeping also seemed inconsistent. Dirty glassware was sitting in our hallway when we checked in, and it was still there three days later when we checked out. The balconies had no chairs or tables, so you couldn’t even enjoy the outdoor space.||Dining & Amenities:|Breakfast: We skipped the breakfast restaurant due to early departures.|Seaports Restaurant: Extremely overpriced—a basic burger cost $29, with food quality not justifying the price. It was also very crowded, so we opted for takeout and ate in the lobby.|Alternative Dining: We found far better meals across the street at Sharps Roasthouse, where the food was fresh, made from scratch, and reasonably priced.||Coffee Bar: Thunderbird market is supposed to open at 5am, but when we arrived early one morning, a sign said “Back in 10 minutes.” It closes at 11am, leaving Seaports as the only option for coffee or alcohol after that. Many guests were frustrated—this was a major missed opportunity.||Final Thoughts:|Would I stay here again? No, definitely not, in fact, this experience has made me reconsider staying at Hilton properties altogether.||The staff were excellent and truly tried to provide great service, but they deserve a hotel that matches their effort. Guests also deserve better. The lack of functioning elevators ruined what should have been a special family trip and made it unnecessarily difficult for someone with mobility challenges. Diminishing someone’s dignity who has a disability is unforgivable in this situation, because it is preventable.||It even took us an hour just to check out, waiting with luggage for the single working elevator. The property desperately needs serious investment and renovation—not penny-pinching and...

We stayed three nights at this hotel. Many years ago, we stayed here and absolutely fell in love with the property. Because of those fond memories, we chose this hotel again instead of staying downtown Seattle. My family had never visited Seattle, and I had raved about this place—unfortunately, our recent stay was disappointing.

The Positives: The property is beautifully landscaped, with mature trees and gardens. Parking was plentiful, though nearly full. It cost $33.00 dollars a night to park. The lobby and hallways offered lots of comfortable seating areas. Every staff member we interacted with was friendly and professional. At check-in, the front desk thanked us for being Gold members and surprised us with cookies and bottled water—something we haven’t experienced at a Hilton in years. The staff truly delivered on hospitality. I just wish the hotel itself matched their effort.

Accessibility & Elevator Issues: This is the main reason I feel compelled to write such an in-depth review. The tower has four elevators, but during our entire stay only one was working. Staff confirmed that at least two have been out of service for quite some time, with the 3rd elevator having stopped working right before our stay. With the hotel full of cruise guests, the single elevator was constantly overcrowded.

We had two rooms, one on the 5th floor and one on the 12th. A member of our party is handicapped and relies on a mobility chair. This situation made their stay stressful, awkward, and exhausting. It stripped away their independence and severely limited their mobility. That is unacceptable and completely avoidable.

The hotel offered to move us to a ground-level ADA room, but it had no refrigerator (critical for medication), smelled like mildew, and had higher beds that weren’t accessible. We declined and we appreciated the offer.

Room Conditions: The rooms are outdated and in poor condition. Specific issues included: Peeling wallpaper and poorly patched ceilings Grimy grout in bathrooms (should be cream or white, not black and brown) Flickering lamps and leaky showerheads Carpets that felt dirty enough to require slippers at all times Tower rooms do have refrigerators but no microwaves—unless you rent one for $20 per night. The communal microwave on the 7th floor was filthy. Housekeeping also seemed inconsistent. Dirty glassware was sitting in our hallway when we checked in, and it was still there three days later when we checked out. The balconies had no chairs or tables, so you couldn’t even enjoy the outdoor space.

Dining & Amenities: Breakfast: We skipped the breakfast restaurant due to early departures. Seaports Restaurant: Extremely overpriced—a basic burger cost $29, with food quality not justifying the price. It was also very crowded, so we opted for takeout and ate in the lobby. Alternative Dining: We found far better meals across the street at Sharps Roasthouse, where the food was fresh, made from scratch, and reasonably priced.

Coffee Bar: Thunderbird market is supposed to open at 5am, but when we arrived early one morning, a sign said “Back in 10 minutes.” It closes at 11am, leaving Seaports as the only option for coffee or alcohol after that. Many guests were frustrated—this was a major missed opportunity.

Final Thoughts: Would I stay here again? No, definitely not, in fact, this experience has made me reconsider staying at Hilton properties altogether.

The staff were excellent and truly tried to provide great service, but they deserve a hotel that matches their effort. Guests also deserve better. The lack of functioning elevators ruined what should have been a special family trip and made it unnecessarily difficult for someone with mobility challenges. Diminishing someone’s dignity who has a disability is unforgivable in this situation, because it is preventable.

The property desperately needs serious investment and renovation—not penny-pinching and...