Culver’s — Restaurant in Seminole

Update/ 7/7/2025 I went to get a couple of burgers, and they were both made correctly, and both had burger sleeves!!!!!! Thank you to the owner and/or management for correcting the situation. Whoever made our concrete mixers added, Reese's to our mixer, even though we ordered only Heath. If you mess up, mistakes happen, but you need to scrap the order and start over. What if I was allergic to peanut butter???? It's better to scrap the order in the beginning than to have the customer bring back the order and you then have to scrap the whole thing after adding the other ingredients. That makes for a bigger waster for the company.

If you go to this Culver's in the evening, your order will most likely be wrong, and you will definitely not be getting a paper sleeve on your sandwich. I have been going to many different Culver's locations since they opened, and I NEVER have a problem at any location except this one, and I only have an issue at night. I ask for an extra slice of cheese, and I get a burger with no cheese at all. I NEVER GET A SLEEVE ON MY SANDWICH, NEVER!!!! Getting that paper sleeve on my sandwich means a lot to me, and it is one of the reasons I go to Culver's. The last two times I went to this location, my order was completely wrong. The second time it happened, I got my money back and went down to the Pinellas Park location where I had a much better experience and got a sleeve on my sandwich as I do at all other Culver's locations except this one. The manager, Noah, is rude! He basically called me a liar when I called in to complain on yet another occasion that my order was wrong. He said there's no way it could be wrong, and when I offered to send him a photo as proof of my wrong order, he interrupted me and rudely asked for my information to supply me with a replacement. This is just one of the encounters I've had with him and his ill manners. I have discussed the "no paper sleeve" on my and everyone else's sandwich that comes through there at night, many times, and he simply doesn't care. They literally lay the sandwich on top of the paper sleeve. ( which they actually call a diaper, supposedly, why? And who thought of such an inappropriate name for a paper sleeve that goes on food???) Anyway, the sleeve is obviously useless with the sandwich sitting on top of it. One of the regular cashiers there is also rude. Young girl, with a lack of proper English skills, " she _ a refund"! I brought to her attention that she is telling customers to pull up to a certain numbered spot, which is painted on the ground, yet the numbers are worn off and obviously pretty difficult to see at night so that makes it a little confusing as to where you should park. I should have taken a photo of the look on her face. She just looked at me and said nothing until i asked her which spot was considered number 3.

I have had it and will no longer go to this location if it's not in the earlier afternoon when the best manager ever is on shift. I can't remember his name as I've only met him once, but he was a very polite gentleman and definitely making sure things were done as they should be!

To the owner of this location, please fix the issues with the night crew. They are ruining your...

This review is prompted by two identical orders placed a week apart.

A single butter-burger with cheese and a spicy chicken sandwich with both being accompanied by a side of cheese curds; that cost $5 each mind you...

Both times at the drive-through the wait has been unacceptable. On the first visit at least my order was correct, albeit cold when I got home which is a two-minute drive away. I had waited over fifteen minutes to receive my cold and expensive food.

Tonight, 2-27-2019, I placed this order at the drive through at 7:19 pm EST, yes I timed it. I was directed to spot 4 to wait. Nineteen minutes and forty two seconds later my order arrived to my car window.

Little did I know, it was not only incorrect but also cold when I got home. After finally getting food I was just so happy to continue my evening that I said, "Thank you," and drove the two minutes home. I had received onion rings instead of cheese curds. I am sure this restaurant enjoys the cost savings of not delivering what repeat customers have paid good money for.

My advice... the first order was at least correct. That is why this review gets two stars instead of one. If you order from the drive-through, be prepared... to wait... forever... Bring a book, blanket and a guitar to make camp in the parking lot while you wait for your cold food that is not your correct order. Or maybe bring a grill and light it up to see who can make an order to perfection while you wait, as they promise to do in their corporate advertisements, the fastest... I bet you win.

Hopefully they get their ice-cream out before it melted yesterday. But I doubt...

At precisely 9:50 in the evening, accompanied by a companion of mine, I entered this Culver’s establishment—ten whole minutes prior to the advertised cessation of service. One might presume, in such circumstances, to be received with a modicum of courtesy, if not outright cordiality. Alas, what greeted us was not the genteel warmth promised by Culver’s ubiquitous rhetoric of “Midwestern hospitality,” but rather a tableau of barely disguised disdain, as though our arrival had desecrated some sacred closing ritual.

The staff, with a manner at once perfunctory and palpably hostile, conveyed their displeasure not in words but in countenance: a look of weary disgust so unrestrained as to render even the simplest interaction an ordeal. The preparation of our order was performed with an aggression bordering on the theatrical, each gesture seemingly designed to broadcast the depths of their indignation. Most galling of all, my humble entreaty for ketchup—a condiment so foundational as to be nearly universal—was cavalierly disregarded. Such a failure, in so elementary a matter, betrays not a mere lapse in attention but an utter abdication of professional responsibility.

What should have been a simple, unremarkable repast devolved instead into a study in discourtesy, a veritable masterclass in how to alienate the very patrons upon whom the institution depends. Culver’s proclaims itself a beacon of conviviality and warmth; yet on this occasion, I found only indifference, derision, and a profound want of grace. I departed disheartened, my appetite unsatisfied and my regard for this location...