Taco Bell — Restaurant in Seminole

My husband and I entered the Taco Bell at 10749 Park Blvd at approximately 12:15 Saturday January 18. There were no other customers at the counter, and if there were any at the drive through, they were few, as we would have seen them upon our arrival. We typically order from the drive through and did not even notice the kiosk. The man behind the counter asked if we needed help ordering with the kiosk, (we found this a bit insulting). We replied no, and placed our order. We absolutely did not want to be forced to provide our email or cell number, however, we did so as 1) we wanted a receipt, and 2) there were no employees in sight to ask if there were an alternative. We then went to the counter to wait for our food. My husband took two cups from the stack at the counter. While we were pouring our drinks, another employee called my husband’s name, placed the tray on the counter and walked away. I quickly went to the counter as I wanted to see if I would be able to receive a paper receipt. I called to the employee to ask. It was immediately clear by her behavior that she was annoyed to have to communicate with me in any way. She condescendingly explained that the kiosk gave the option of an email or text. I told her I was aware of that, and again asked if I could instead receive a paper receipt, to which she repeated the same answer, in a more annoyed manner. Trying to ask the question a third way, I was met by escalating rudeness, and the same response. I then indicated that she could have just said “no”. She responded with ”OK, Bitch”, and walked away again. I went to my husband and relayed to him what she had said to me. He went to the counter and told the woman that she should not have spoken with me in that manner, at which time she started pointing her finger at him and with a raised voice told him how I had been rude to her. He then asked if there were a manager working, and she called the same man that had originally told us to use the kiosk. When my husband told him what was said, he apologized that “that had happened”. I did not detect any actual concern, nor was anything said to the woman. It was apparent he considered the matter closed. I then asked if we could just get our money back, as I no longer wanted to be there, much less eat. When the manager coded our order into the keypad at the counter (which obviously would have taken our order in the first place), the refund was more than three dollars less than what we paid. After several attempts to make the refund match the original charge, he just gave us back the amount we were charged in cash. IT SPIT OUT A PAPER RECEIPT. I am well aware that customer service is not at all as courteous as it once was. I cannot fathom this behavior happening, let alone the fact your employees get paid to treat paying customers in such a manner. I cannot say I will never eat at Taco Bell again, but it will not be yours....

I wouldnt even give them a single star for there night staff THEY ARE HORRIBlE. Never accept drive through orders, always have a excuse 5 days of the week to as of why they cant take your order and if you wait the 30 minutes for a mobile order most the time your food isnt even hot its room temp or slightly cold! WHY wait for HOT food if its not even hot.. I get off of work every night from 11-1am, any time monday-friday its something new, only accepting mobile or uber orders, we have no machines on, we have no grill or steamer which is like half of the menu, only accept cash, or some made up reason for as of why they cant serve you food. Any other taco bell in the county will serve you food till 2am except this one. Tonight the staff are outside yelling at other staff to hurry up on there break but wont take any drive through orders, get to the speaker and the dude goes we are only taking mobile orders and itll be a 30-45 min wait and i thought so at 11:30 pm you dont want to accept orders and i usually go at 1am so its understandable then but 11:30 seriously??? I could go to another location but I feel like driving to the one literally less than a 1/4 mile from my house and not driving to walsingham or ulmerton locations but after tonight I am! I hate writing reviews but the night crew at this location is utterly horrendous and not very pleasant to deal with at all would not recommend this taco bell ever it seems they dont really want to work but want to have a job. Now during the day it is amazing, there manager during the day keeps everything going and has orders ready on time no matter what and is always nice and pleasant...

Went through drive-thru about 7:50 pm on 2/26/2020 Wednesday night. The wait was very long but only had 3 people ahead of me that needed to order. I purchased 2 hard tacos, 2- pack of cinnabon delights, and 1 chips and nacho cheese and 2 mild sauces. After paying and pulling up to the window to receive my to-go-order I was handed a bag that felt very heavy. I asked if this was my order and was told indeed it was. I asked if he remembered to put the mild sauce packets in the bag because the time before I had not received them. Before pulling away I opened the bag up to find it was not my order. I handed it back through the window to the Taco Bell employee. I asked for my order and repeated all items including the 2 mild sauce packets. They found my order and the employee opened the bag went through it and said all items were in it. When I got home a 3 minute drive away and sat down to eat I found my cheese for my nachos was spilled into the bag (lid had come off) both hard tacos were broken in multiple places and there was no mild sauce. It was a very disappointing meal after such a long wait to get it. I do need to say everything did taste...