Auntie Anne's — Restaurant in Severn

I completed my 4 laps morning walk today at the mall, however today was a little different. My kids were with me due to a snow day. Initially we stopped at the hub location and was greeted by a very pleasant worker, we wanted hot dogs however he informed us the main store had not bought him any. He quickly offered an apology (he was very friendly and professional) and handed over a coupon to go to the main store in the mall. I almost left due to a business call I needed to tend to, however my kids were asking for the hotdogs. I then decided to take that short walk to the main location because the guy was so pleasant and offered a coupon. When I arrive at the main location I asked for 3orders of hot dogs before I could finish my orders, I was told they did not have any by one young lady (around 11am), another young lady says "we don't make meat products untill noon", the first young lady then asked another employee (young lady near the oven) when will the hotdogs she put in be ready. At this point the young lady in the back near the oven smiles and says "I don't know what you are talking about" , from what I personally got from that was she probably was going to eat them. At this point I just paused and looked at all 3 of them for 30seconds then I walked away. I was disapointed and so were my 3 boys. Hope you all coach these ladys on standard customer service practices. The young guy at the hub location was so pleasant that's why I gave 2 stars...

My fiancé and I came here last night around 9:25pm. So my fiancé asked what kind of pretzels they had. We knew since they were closing around 9:30-10pm that more than likely what they had was all. Okay that was fine. We settled for a regular pretzel and a side of cheese which came to $3.90. So the cashier asks if we had anything less than the $20 bill that we had. We said the only other bill was a $1 bill. They said, "Well it's $3.90 and we do not have any small bills." Now there was a line when we walked up and a line when we left. Since our service was refused because they said that they couldn't break a $20 bill, we went to another pretzel stand with better service and they had the kind that we wanted so we didn't have to settle! This is ridiculous. We waited in line only to get to the front and they say they don't have any change. How about you announce that before you have people waiting in the line?! The manager stood right there and didn't...

Waited almost 30 minutes patiently. I didn’t have any issues I understand they were busy and they told me they’d call my name out once it was ready. I heard a name similar to mine and walked up, the workers were just staring and holding bags and another customer came up and got a bag so I assumed it wasn’t my name. After a while a bunch of other customers got their orders so I went up and ask about mine, the girl said she didn’t see the order and said that the pretzels were being made so I was fine with that and I guess she asked about my order and I heard them say it was on top of the oven. Then an older lady came up to me and said “we’ve been calling your name over and over and left it there to keep it hot.” Not once did I hear anyone call my name for my order. Like I said I don’t mind the wait but her attitude was awful and I did not like how she responded to me. I was very respectful, the attitude was...