Starbucks

I did a mobile order, 2 Frappuccinos. The app said 21-25 minutes before it would be ready. When we arrived, they were swamped as expected, which isn’t a problem. It’s why I did a mobile order. I glanced over just to double check and didn’t see my order. Waited about 10 minutes and they never said my name... walked up closer to the mobile order counter and behind where you could see from a normal standing point were two beverages that looked like mine, but the labels were not facing out. I asked one lady behind the counter if she could tell me the name on them, she looked right at me then at the beverages for at least 20 seconds and then just walked away. So the next person that walked up to sit something down, we grabbed his attention and asked again, he said it was my name and handed them to us. My husband said “you should turn the names out so people can see them” the employee just looked at him and turned and walked away. We took our drinks and hit the road. Got a mile-ish away and I took a drink, it was not a Frappuccino, it was flavored water. We are on our way back to KY and it was so crowded that we weren’t going back.

I should also mention that I watched I can only assume was a manager get nasty with another employee in front of probably 25 customers, and all the employees. That same manager rolled his eyes at a customer when he handed her mobile order and she pointed out that she was missing an item. Management makes your employees... he needs an attitude adjustment. It’s no wonder all of the employees looked miserable. I rarely write a bad review unless it’s deserved... and I wasn’t going to write one today, but I kept thinking about how miserable all of the employees looked. I hope this isn’t the normal, I feel sorry for all the employees if it is.