Baskin-Robbins — Restaurant in Shaker Heights

I don’t mind ice cream from Baskin-Robbins since they have the last decent cake flavors left with Icing on the Cake and America's Birthday Cake. They are have Mom's Makin' Cookies that is superior to all cookie dough ice cream's. As a brand, they're okay. I would love it if the company as a whole catered to a more vegan or dietary restrictive audience like other ice shops do.

As far as this location goes, their service has declined so much with multiple shifts in management. I’ve noticed frequent increase in prices. Some of the staff struggles to process gift cards correctly, and it took them some time to figure out the coupon that I had from the...

I am highly upset at the fact they ordered me and all nut fudge ice cream cake . This is not what I ordered. I slimply said fudge with the crunch in the middle . That’s all I cared about. I cut the cake and there is no crunch . Only ice cream and cake . I’m so upset . My children don’t eat nuts . So now I have a whole cake about to throw away . I see why people get upset and go back to the store and throw it in somebody face . Then want to say no refunds and it’s...

For the price, I guess it's fair, but if I'm going to pay for something I'd rather it be good. I've worked in an ice cream shoppe before and the staff here doesn't really do it right. They don't put any filler in the cone for the top to stick to, so I've seen several people tip the cone over a little, and all their scoops fall off. Should that be a reflection on the store? Kinda. So-so ice cream at a...