Tropical Smoothie Cafe — Restaurant in Shelby Charter Township

This is by far the most unprofessional location ever my sister came here to retrieve her replacement drink, which was actually supposed to be a sandwich, a bag of chips and a drink, but she said that she wouldn’t even bother the restaurant for all that she’ll just get the drink because she already felt bad that they had to remake it. She gets there and they tell her we have no information of a replacement drink for you Mind you all this is happening over a six dollar drink it’s very embarrassing that I’m even writing a review over something silly like this. My sister was forced to come down inside the restaurant because she was in drive-through and she told them to double check because she had spoke with a manager that told her to come back That she would have a replacement made for her. They basically told her to just leave My Sister told them if you already made the drink it doesn’t even make sense to throw it away. You can check I have Alma information they sent her away like she was lying or making it up these people would rather throw away product, which was already a mistake on their end, rather than fixing something that they made a mistake on , I spend close to $100 a week between me and My Sister here I will never give them a dime out of my money again y’all need to hire someone that’s actually nice and not these females that work. There are extremely...

Drive thru on Sept 2 was a little slow which is to be expected, I normally have good visits and in general I enjoy the tropical smoothie cafe experience. Problem that day was the guy taking my order was extremely short with me,... and obviously annoyed by doing his job?! To make it worse- I hear my total, I have my card ready and dude reaches out the window with a card reader,... literally looks the other way while barely holding it up. I then* realize we have to jointly participate in the transaction and me choosing to decline a tip for a 7$ smoothie. Dude shouts directions at me(with his head turned) making an awkward situation out of what is normally a seamless process! Not a good call by corporate to bring back the hand held card reader in the drive thru. I remember last year employees saying they were strictly forbidden from taking tips and now you have a card reader that automatically asks if we'd like to place a...

I WORK AT THE MATTRESS STORE NEXT TO THE CAFE. AS OF RECENT I HAVE BECOME MORE ACQUAINTED WITH THE OWNERS SON PAUL AND THE ALL-STAR HIMSELF NOAH. THIS EVENING AS I WAS LEAVING NOAH INSISTED TO MAKE ME A SMOOTHIE ON THE HOUSE. I WAS PRETTY FULL I HAD A LATE LUNCH BUT WHO AM I TO REFUSE SUCH A KIND GESTURE. I SAID WELL MY MOTHER LOVES SMOOTHIES. HE ASKED ME WHAT SHE LIKES AND I SAID STRAWBERRIES. NOAH THEN PRECEDED TO MAKE A SPECIAL CONCOCTION WITH STRAWBERRIES AND CRANBERRIES. I WAS VERY THANKFUL AND WISHED THEM ALL A GOOD NIGHT. I GOT HOME AND TASTED THE SMOOTHIE WITH A SPOON, DON'T TELL MOTHER, LOL...IT WAS ABSOLUTELY DELICIOUS!!! I AM SURE SHE WILL ENJOY IT VERY MUCH AS WELL. REALLY COOL! I AM VERY GRATEFUL NOT ONLY FOR THE KIND GESTURE BUT TO SEE PEOPLE SPREADING LOVE. WE ALL NEED MORE KINDNESS AND LOVE IN THE WORLD TODAY. THESE GUYS AND GALS IN SHELBY ARE THE REAL DEAL! HIGHLY RECOMMEND ❤...