Five Guys — Restaurant in Shelton

I gotta say… The Five Guys here used to be amazing. The staff before were so nice making it feel like you were their family, The food was always top notch with my food almost all the time coming out right and so fulfilling, The place looked quite clean too, It was just amazing to eat here before…

Now this place is just a terrible remnant of what it once was… Most of the staff are very rude, some of them don’t even know what they are doing or they want you to screw off. This happens all the time to every single time I was ordering food, to whenever I wait for a staff member to come to take my order, or when I ask for something. They look at me dead in the eyes and look always so pissed that I called for them.

Then the managers that are there are almost always so uncooperative… There’s one that is always so serious and cold towards anyone, Then there’s one that just does whatever he wants and does nothing to help the problem.

There was one time I just wanted to get a bag for some peanuts bc my family loves to eat quite a lot of them and the little bowls for the peanuts are just too small so I thought I could just ask a bag. When I did, the manager who was there looked at with me with such a cold gaze and said in the rudest way to me "Sorry, We don’t give bags for peanuts anymore bc there are SOME people who takes too much peanuts which leads to us having too few peanuts for other customers" I would’ve been fine if they just told me like they are having a shortage on peanuts, which I would have believed. If it wasn’t the fact they always have 3-4 huge bags of peanuts that are always there at entrance of the restaurant. Not only that but he looked at me like I was asking for him to do a crime, it made me never want to ask something from the staff or managers ever again.

The food is pretty good and quite cheap. Like the burgers are always pretty fulfilling and super delicious but the fries here are ALWAYS undercooked. Don’t bother trying to tell them that it is bc they won’t care. Then trying to tell them that they got your order wrong, they won’t care. I tried and they’ll just half remake your order with no discount or some kind of compensation.

With the place also looking quite dirty with the kitchen as well looking just as dirty sometimes, I lost all my respect for this Five Guys location.

I used to eat here all the time but they changed for the worst out of no where… Im sorry but until they change their staff or they fix their act up. I can’t recommend anyone to coming here… If you’re desperate for something to eat then yeah, you can come here but don’t expect to get treated nicely at all. You’ll have better food...

I have been to this Five Guys many times over the last several years I have lived here and am always pleased with my experience. The staff that works here is always super friendly and welcoming. I don't typically write reviews but I felt I needed to write about my experience today since most people often post about their bad experienced not their good. I was on my way back from a 4 hour drive and figured I would place a online order and swing by and pick up my dinner on the way home. My order went through and since they always are open at the time I ordered I didn't think there would be a possibility that they were closed. Well unfortunately I showed up and everything was dark and a sign on the door said they were closed due to technical issues. I was a little disappointed cause I was in the mood for their burgers and fries but I wasn't really that upset and figured I would just come back when they were open in the week and tell them what happened hoping I could get my money back. Well, not even an hour later I get a voicemail on my cell saying that they just realized I had placed an online order that they obviously were unable to fill. The gentleman on the phone explained what had happened and said they were refunding my money immediately and if I came in this week to tell them my name and they would give me an order on the house. Not only was I pleasantly surprised that THEY called ME to give me my money back, he apologized more than three times in the voicemail which is why I jumped right online to give this place a glowing review because I definitely think that...

Long horn is across the street and the wait time was (40 - 50 minutes), so I decided to come here instead. I've been here for approximately 20 minutes in the order line, 3 people in front of me and none of them are being attended, while there are four cooks but yet no cashier? Im currently writing the review while in line and I see absolutely no initiative being taken by any of the staff members. If there are four cooks, then one should be handling register, it is not that busy for this ignorance. The person in front has just stated he had been waiting for 30 minutes without service. This is a sad excuse for a restraunt, and there is no manager doing anything about the issue, if there is anything wrong then be sure to let the customers know. This location should get negative stars, there is no reason why someone should waste their time coming if there is no such thing as customer satisfaction nor curtiousy. First time coming to this location and im fortunate to say that i shall never return. While in line I decided to order on my phone, and when I asked if they had my order, the employee said no and began talking to another customer when I was clearly before, and to top it off he mispronounced my name after I repeated it more than once. Needless to say this place is a sad excuse for a "Five Guys", it not only brings shame to the company but also is a very incompetent excuse. Although I would like to say that there was one worker manning the fry station who was very nice and apologized for the...