Dutch Bros Coffee — Restaurant in Sierra Vista

So my significant other has been coming to this location since the first day they opened. She has always ordered the same drink from day 1 and has never changed it up. Over the past almost year, they have been messing up her drink numerous times. Today, when I went through the line, the store manager informed me that if they make the drink wrong, they will no longer be able to remake the drink. This is the worst customer service I have ever encountered! I'm sorry that your employees make mistakes and have continued to mess up the drink numerous times. But this does not give the business the right to put the fault on the customer. As someone who has consumed this drink from the day the Sierra Vista location opened, I'm sure the customer knows what their drink should taste and look like. It's funny considering that I was in training to work at this location before a better opportunity landed. They teach you in training customer service, the customer is always right and that they will always make it right for a customer, but then in reality, they don't honor that. Needless to say, Dutch will be losing our business as we don't stand behind a company that wants to treat their...

I love DB drinks. Their coffee isn't bitter. They are very obliging in making your drink the way you like. I am not a fan of Starbucks or French roast coffee.

Since we do not have a DB near our home, I'm always looking for one when I travel. I've been to several different locations but my all time favorite location is Payson, AZ because of their consistency. After MANY visits to Payson, I've only had one incident with an incorrect order. Happily they refunded me and re-made the drink.

I do not recommend the Yuma location. Every. Single. Visit. They have gotten the order wrong--large black Americano and iced tea with SF peach. It feels like a bunch of teens just hanging out, listening to loud music with no adult supervision. No one is actually paying attention to what they're doing so the order is always incorrect. I've visited many other DB locations but these are my...

Many of the broistas aren’t friendly. I had used my birthday reward ordered a shark attack rebel, when I got to the window, one of the broistas asked me if I got an aftershock rebel to which I said no and she gave a nasty look and rolled her eyes. Then another one who took my order, proceeded to hand me the drink, saying “here’s your aftershock” that I didn’t order. Instead of fixing their mistake, they gave attitude then proceeded to give me the wrong order after I told them that’s not what I ordered. So I parked and walked up to the window, I told them I want what I ordered and the lady who gave me the nasty look and attitude. I don’t spend $10+ for a company who advertises themselves as friendly to give nasty looks, attitude, and unprofessional behavior instead of owning up to their mistakes. The newer staff seems to lack customer...