Verizon — Local services in Sierra Vista

FINAL UPDATE: I WON!! I had to dispute through Transunion many times, tell 4 different collection companies that they needed to provide documentation from Verizon to show they hadn't erroneously charged me for months (not 1 did), and I finally got the letter stating I was clear of their erroneous debt. 1 word of advice: PERSISTANCE! Do not ever let a big company dissuade you from your conviction, it really comes down to an Oz or 2 behind the curtain.

This is not just an update, but a warning!

After 14 years of being with Verizon because I believed they had the best coverage while I was travelling, I learned they sent my last incorrect bill for $119 to TransUnion. I wasn't stupid, I tried to tell them consistently that there was an error.

Rather than send me the actual bills to explain the almost double increase on my last bill or proof they had canceled Verizon Cloud in 2020 as I requested, they sent my bill to AFNI, Inc., their official collector. (Check out their reputation online. Whew!)

I sent a certified letter to AFNI with the same exact dispute. Not one word back. Now I will dispute it through Transunion. Understand I don't mind paying an amount if I actually owe it. But I will not pay for a feature such as Verizon Cloud that would never work because I never got more than 1 or 2 bars of service, ever.

Their own tech told me about 3 years ago that My Verizon would never work with 1 or 2 bars. Didn't realize Verizon Cloud wouldn't work until I lost my messages. They accused me of using it because it backed up data. I had deleted the app from my phone long before because I couldn't really update any apps during their international issues and did not want to use up precious data for something unused.

No one can turn off features on an account other than asking the provider to which I had done. I am not the expert, but if the cloud was working in March of 2020 when I lost all my messages, why not assist me in getting back my messages rather than credit my account the $107 for past months charges? Verizon and AFNI have not yet provided documentation to me after months of disputing the bill.

I am now very very happy with AT&T. NO problems with the bill, reception, nor any features. I don't know too much about their call centers because I don't have to be on the phone with them for hours like I did with Verizon almost every bill. I could write a book.

Be smart. Shop around.

(Older post starts here actually proving my disputes above) Was told to call the store on sat. to replace charger that is under warranty. On hold 3 HOURS AND 49 MINUTES. Never answered so I hung up. Went to the store in person, 120 MILES ROUND TRIP the next monday. Not one employee wore safety gear at the door to greet customers. Was treated beyond rudely, still no word from Kurran, district manager, still no word from Executive Relations as I asked, still no charger! Was told by cust serv and manager at store that their "inventory had been taken", so no replacements for products with warranties? The 21 year vet tech rep told me to go to Target or Walmart for another charger if the store didn't have one either. ITS UNDER WARRANTY WITH VERIZON AND A CHEAP CHARGER COULD FRY MY PHONE.

Service is so bad in this county because the FCC and Verizon can't solve the international problem and we as the customers suffer. The service is so bad that the Verizon Cloud I pay each month doesn't work. Lost a years worth of of important messages. THEY DO NOT CARE ABOUT YOUR PERSONAL INFO.

I also can not use My Verizon because of the service issues. They charge $7 for making the payment by phone even when there are these issues. I guess if you become the largest carrier, you become too big to care about who put you there. I have been a customer for over 12 straight years. MY PATRONAGE MEANS NOTHING TO...

I and my wife, bought two Samsung phones a year & half ago at this Verizon corporate store, which froze too often.So two days later,we went back to this store to address the problem, but they wouldn't believe what I said. Anyhow, I wanted them exchanged for higher level ones.The manager called a female salesperson, who then started yelling at me, a customer, for no reason. So I asked her to tone down saying I am not a deaf but she continued to yell at me. At that time, the store was full of people who were all looking at us. So I stepped out to call the corporate office. I told them all about it. Then corporate office customer rep called the manager and got everything straightened out. But leaving the store I was thinking about filing a full version complaint in writing, when a store employee, Mark, followed me to ask -- kindly -- me not to report the incident to the corporate office. So I didn't. But recently, Verizon Wireless cheated me on data consumption in order to raise my phone bill amount. They made my data run a lot faster than, without notifing me, than normal in the name of sys upgrade. That was a lie and fraud. There wasn't any sys upgrade. In fact, I was forced to go over the limit and was charged for overage: $200 that month;I used to pay $143 for 6gig.This is how Verizon is treating a customer like me who has has been 13 years with VZW. I was with 6 gig data but now I am with 8 gig. At the same time, VZW got caught by FCC which has been investigating Verizon following thousands of complaints filed with FCC regarding VZW cheating like mine or worse. Verizon cheats big time. Be careful.

Never go to this store, where store people are still mean, hostile, and always ready to fight with you as they don't like your requests...

It's too bad there isn't another Verizon store in the area. They know most of us don't want to drive to Tucson to get better service but believe me it's worth the drive. Find a store that isn't corporate owned. You'll have a better experience. Remember that you have 30 days to exchange your new phone or give it back, it'll cost you a restocking fee of $50. They won't verbally tell you this but will claim that they did later on. My original representative told me I could upgrade to a pixel pro XL for an additional $7 a month but I passed on it and later came back to take that deal. My new representative, a lady with the name thar begins with the letter L. She knows who she is because other people complain about her too. She told me that that original sales representative couldn't have told me that because I would need to put in an extra $250 for that phone. I asked if she was calling me a liar and she just glanced at me with a smug look and continued looking at her with phone. The bill will be totally messed up and they'll tell you it'll be "pushed through" later on and don't worry about it. Remember these are trained sales people with one goal in mind. Get you into that new phone with a three year commitment because they want their commission!! i don't know what happened to this store but I'll make the trip to Tucson to avoid these rude and...