GameStop — Local services in Sierra Vista

Pros:I appreciate the gamestop we have compared to others. I use to not be an knowledgable gamer until several years prior.I have to say that the staff is very knowledgeable with all types of games, they acknowledge if customers need assistance or help. I go there often and take up too much of their time which I should limit so they can go on their business. I have noticed that their game selection is pretty decent for a gamestop and how everything is layed out. I went game hunting up in tuscon and ALL the stores in tuscon feels empty in comparison to this one. This gamestop has value constantly every now and again. But the hospitality and the environment feels a whole lot comfortable with having employees who take interest in that they are doing.

Cons/ advice: I love this gamestop but there is some thing u need to consider if you don’t know what their about when u go in.

Not a place for retro trade/sell/ buy. Go in Facebook marketplace or I’ll buy from u or Nerdtopia (I don’t prefer that place anymore but it gives u something). Buying it’s better in store because the price is cheap. However as a physical media store they are weeding out their old inventory which is sad. I cant trade in some stuff that’s even in their web inventory because of that.

They will always sell for market value New/Used (high) and buy from you at a low price. Giving u probably a higher credit than cash- it’s a business practice they use so don’t take it personal that’s how the company makes money. (I personally prefer that option than buying physical as u can NEVER get ur money back)

There are some occasions where they don’t have a game I want and that’s okay / I understand that kind of frustration for something you want now but it is better to call first and or just don’t take offense at the worst

Preorders are the best to garentee ur game, consider it if u want it. Because if ur into those obscure or smaller titles they will get in in stock for u especially limited edition consoles I’ve never seen that again in stock. - don’t buy from scalpers as well, I advise preorders or wait

Preorder bonuses are a different story as their buisness as a whole don’t prefer towns like ourselves To give us...

Rei at GameStop is always so helpful and super knowledgeable. As a huge Final Fantasy fan, it’s nice to find someone that knows so much about the series and can hold a conversation with me about it. And while the conversations are a nice touch, he also always finds ways to save me money if possible. It’s managers like Rei that will always keep me coming to GameStop, regardless of the changing gaming landscape.

I’ve also listened to him converse with other customers and his customer service is top notch across the board. He’s always in a good mood and it’s awesome to hear him remember so many customers by name. Today, before I left, a lady came in and pleasantly yelled “Rei Rei!” That’s the kind of customer service that is sorely missing from many companies.

Thank you, Rei, for always being so genuinely awesome and...

I would give negative stars if I could. As a customer, I don’t feel like I should have to hear employee or store drama, but on my visit today I heard the store manager talking really badly about what sounded like a coworker of his, and saying really rude things about him. It sounded like the manager (Rei) either didn’t know there were customers in the store, or didn’t care that customers in the store could hear him when talking trash about other people, let alone employees. I’ve heard nothing but good things about Rei, and I’ve had good experiences with him, but this really rubbed me the wrong way and showed looks and outward appearances can be deceiving. Makes me wonder how he speaks about good customers behind their backs too when he thinks nobody is listening. Hopefully HR looks into...