Which Wich — Restaurant in Silverthorne

This is a HEALTH AND SAFETY review, not a food review. UNSAFE HAND CLEANING!

This biz is in charge of the bathrooms of this building. I knew who managed this before: the outlets, and it was always pristine. I know the issues with having excess guests that cause excess wear. That does not affect how they know and manage basic standards of health and human safety.

They don't keep the soap pumps in working order and must resort to external devices. I came into the restrooms to only find hand sanitizer. 70% at that...when 90% is needed for viruses and non are rated for fecal matter. (Only 20 seconds of soap scrubbing works with this. When establishments offer hand sanitizer in bathrooms, they are enticing a time saving human to use it over soap. It is not recommeded in bathrooms. Let alone as the only option- that is against health and human safety standards.)

I went to complain to Chipotle and they had an attititude and dismissed me to Which Wich, the managers of the restrooms. I said, their staff used that bathroom and they should care more and let their leads know to put pressure on Which Wich to do a proper job. They dismissed me more, did not take action, and showed they didn't care.

I went to Which Wich's manager and imformed them that I've been a professional in that biz and how they are doing it is wrong. He got defensive and started asking invasive personal questions about me, as if he wanted to be able to track me down. He said they took the soap out because guests steal them, and the permanent ones are broken. I said that he will have to endure theft or solve it to follow safety standards.

He confirmed those bathrooms were used for staff. I said he's endangering his staff and customers of three restaurants there. He said he would fix it, but was still dismissive. This was a while ago, but now that we have 4 viruses rampant, I thought it important for the public to know their mentality. That's the leadership's thinking. Their values. Their training. I got the impression he even knew the standard and was choosing against it to save his hasstle. I think HHS is number one when serving food. If you can't follow it, then you don't deserve to serve food. It THE prerequisite. Poor taste or service is your prerogative, but...

We got free sandwich coupons from the owner because he had heard bad rep around about which wich. Here’s why all the bad rep is accurate. I went in there to get sandwiches for my boyfriend and I. I looked at the menu and asked a question about one of their sandwiches. The guy said he didn’t know because he never eats the food there. I then proceeded to fill out the paper bag with what I wanted in my sandwich. I waited a good 20 min for 2 sandwiches. Then I get back to the store I was at before and my sandwich doesn’t have 2 of the things I had written on my bag. So I go back over and ask them to fix it. And the guy grabbed the old sandwich out of my hand and threw it in the trash instead of letting me keep it. He fixed it and gave me the new one. I walked back over to the store I was at and my boyfriend’s sandwich had nothing but meat on it when the bag had tons of stuff written on it. So I walked back over and he took the sandwich out of my hand and threw it away. Just like the other. Not even bothering to ask if we wanted to keep it. He laughed at me and rolled his eyes and made my sandwich. So in total I had to go over there 3 times and had to have both of our sandwiches remade. Every time I walked back in there no one was to be found and it took 2 minutes before anyone came out to help me. I understand the bad rep. And I won’t be coming here again. And you...

First time ever going to a Which Wich. The service was great - super friendly, polite, and our sandwiches came out in a decent time. My boyfriend’s sandwich was perfect, mine not so much. I ordered a chicken pesto sandwich and after two bites I realised there was no pesto on it. We took the sandwich back up and the girls apologised profusely while adding pesto to my sandwich. A few more bites and I asked my boyfriend if he had gotten buffalo sauce on his sandwich. He was super confused so I showed him that my sandwich had buffalo sauce on it - I thought maybe they had gotten carried away. Neither of us ordered buffalo sauce mine just happened to have it on there. At this point I started reading my bag to make sure that I actually marked the items I thought I did. I realised that I had asked for olive salad and that wasn’t on my sandwich. The sandwich I had was super tasty, but not even close to what I ordered. Now for the really unfortunate part - both of us have had incredibly upset stomachs since eating at Which Wich. I’d use caution while deciding...