Chipotle Mexican Grill — Restaurant in Simi Valley

Prior to that massive food scare that this company experienced, I used to visit this trendy place at least once a week, often two a week, and whenever I travel across the U.S., Since then, I go in only every now and then because I have kids and did not want to take the chance. Today was one of those days that I felt nostalgic and wanted to get the grill tasting chicken I once love and thought to myself may be the company has changed it's ways and provide better service. THAT WAS NOT THE CASE and I was highly disappointed and I WILL NEVER EVER GO BACK to this sad-down-the-hill food chain again. The place where my bad experience was: the one located at Simi Valley Town Center. I ordered two chicken bowls and the way and manner in which the service was putting food into my bowls, you would swear Chipotle is running out of food and that they have to pulling back on the amount of food. This one young man fill the spoon with so little food that I could see the shiny tin of the spoon. I quickly ask him and the cashier with frustration if Chipotle is pulling back on the amount of food, after he had closed up the lid. He and the cashier did asked if I want more food to be placed on my bowls. I turned them down because I was quite pissed off by the fact that I had to bring it to their attention and now I felt like a jerk. Also, I should NOT have needed to ask for more food. The portion has definitely been cut back since when I last visited a Chipotle. To top off it all off, my last instruction was to add lettuce. Came home, hungry and frustrated, I opened up one of the bowls....NO STINKING LETTUCE....AHHHHHHH! Hello Chipotle Management and Senior Leadership, you geniuses are wondering why you are losing...

Chipotle order on line at 1263 Simi town center way space H2 , 1) things call my attention was the manager so rude , he did not care my concern we were ready to eat and and all the avocado orders were sooo salty , could not eat it … 2) we did have a big order as you see in my pics , one burrito , 3 meat quesadillas with each one extra guacamole order , and also 4 large guacamole with chips , even though I told him we want to have our diner with the 7 orders of guacamole but was so salty all of them he just said :” was a order on line so you fix it on line “ even the co workers were looking at him how intentionally discriminatory voice and angry he answered me , as a customer I do not need that , we do have other options places and people which management will care their customer specifically those who spend over a 💯 3 times a week in their business. Today 9/10/2024 at 5:45 pm this Spanish guy were absolutely don’t have customers service . I went back home hungry and upset and thrown the guacamole. I hope owners or associates will be more careful to who or with who you leave manage your business . He is not only a rude person he is teaching to his coworkers...

BEWARE: This is by far the WORST Chipotle in the state of California. I ordered a bowl from Chipotle via Grubhub which came out to 20.00 and when the bowl gets to my house which is 8 minutes away the food is ice cold and its a half of bowl of food (picture down below). In case you’re wondering no i did not touch or slide the food over it LITERALLY is a half of a bowl of food.

So I drive to the chipotle address below and the supervisor comes out and does nothing and said well it’s probably 4 oz of food so you have to keep it or order again. EXCUSE ME meanwhile every non person of color bowl that was currently in the chipotle had a full bowl of food.

1263 Simi Town Center Way Ste H2 Simi Valley, CA 93065

Avoid this chipotle at all cost, their supervisor working 6/13/22 at 6:30 pm pst should be fired for her like of customer service and I’m reaching out to their corporate office to understand how these people are being trained.

There’s a HUGE issue and a reason why there is a 2 star rating for this chipotle and management seems to be the reoccurring issue surprisingly enough reviews from...