Dunkin' — Restaurant in South Gate

Update Review

My husband and I have been regulars at this Dunkin’ for a while now. In fact, we even left a positive review in the past after a great experience with the night shift they were friendly, upbeat, and really made our night. That kind of service stuck with us, and it’s the reason we kept coming back.

Lately though, I’ve found it harder to ignore the ongoing inconsistency. I order the same iced coffee every time, but it rarely tastes the same. Sometimes it’s darker, sometimes it’s lighter, and just by the color alone, you can often tell something’s off. I usually let it go because I believe in being patient and understanding, especially with how busy things can get. But when the same issues keep happening, it starts to feel frustrating especially when you’re paying for something specific and hoping it’s made right.

What’s even more confusing is that when I order the exact same drink at other Dunkin’ locations, the flavor is consistent. The only downside to some of those other spots might be the wait time or service, but the drink itself is typically spot on. I’ve also noticed that this location often forgets to put the sticker on the cup, so I can’t even be sure if the drink was made correctly.

Today’s visit was kind disappointing to say the least. We ordered the $6 meal and a doughnut. I asked to substitute the bagel for a croissant and have the egg on the side something I’ve done before without any issue. We were asked to pull forward while they prepared the order, which was totally fine. But when we got our food, there was no receipt, no label on the coffee, and they gave me a bagel “not the croissant”.

My husband kindly asked if we could get the correct item, and they did replace it but then the croissant was wrong too. It didn’t have sausage patty, which I’ve gotten plenty of times before. However, the staff told us they’ve never made it with sausage, which was confusing because I know I’ve had it that way here. At that point, I just let it go.

This review isn’t about one bad experience it’s about a pattern. I’ve stayed quiet through a lot of mix ups, because I know they are doing their best. Most of the staff are kind and professional, and I respect the effort. I’m sharing this because I genuinely hope the feedback is taken constructively and we can have consistency and attention to detail we experienced before including that...

Ordered 4 drinks and 2 food items and then was told to park. They proceed to bring all my drinks with no cup holder and my car has no cup holders lmaooo I asked the girl that bought my order out for a cup holder and she just ignored me and walked away. I go ask for one and am told they dont carry cup holders😂 What kind of place sells drinks but doesn't "carry" cup holders. They also forgot one of my food items so I had to go back twice and it was just sitting there on their counter, was cold and nasty. Had to bust a mission and manage to somehow carry all 4 drinks while driving home. This place sucks and so do the workers. Would never recommend this...

This is a very, very, very shitty location no good customer service And they trick you into thinking you’re paying the right price which you’re not they give you what they want not what you order. I went the other day and I ordered two large iced cappuccino’s which I Told him through the intercom I wanted 2 large and charges me a medium for the price of a large cappuccino!!! I have receipt some photos. I just haven’t gone to their location. to avoid problems!!! They’re so quick to judge people by color!! here at this location, someone needs to do something about this before...