Taqueria Pico de Gallo — Restaurant in South Tucson

Absolutely awful experience — do not recommend

I recently visited Pico de Gallo in Tucson, and I can confidently say I will never be returning.

The restaurant was completely empty when we arrived around 9:30 AM. We were told many items on the menu weren’t available because they hadn’t been made yet—which we were understanding about and adjusted our order accordingly. But that’s where any hint of a positive experience ended.

The cashier, Patricia, was rude from the start. When we asked to use the restrooms, we had to grab a key (again, not a huge deal), but the bathrooms were absolutely disgusting. They hadn’t been cleaned at all—trash and paper everywhere, dirty toilets and sinks—and we were clearly the first customers of the day. If the bathrooms looked that bad, I can only imagine what the kitchen looks like.

After ordering, we waited over 30 minutes for our food with no updates. Finally, we asked what was going on, and Patricia informed us the food had been ready, just sitting there. Keep in mind: we were the only customers in the restaurant. She had nothing else to do and still didn’t bother to let us know our food was up. When we expressed frustration (understandably), she was dismissive and rude, saying “that’s just how things are done here.”

When we finally got the food, it was cold and borderline inedible. I ordered the birria soup, which I’d had in the past and enjoyed—but this time it was mostly fat, with brown, wilted cabbage on the side. It tasted like it had been made days ago. Truly awful.

We asked for salsa, and Patricia didn’t even look at us—just pointed vaguely at a fridge and said “over there.” Later, when I requested to-go containers, she handed me dirty Styrofoam cups. I had to ask for new ones because the ones she gave me had remnants of drink on them. Absolutely unacceptable.

Between the filthy bathrooms, cold and greasy food, and the astonishingly rude service, this was one of the worst dining experiences I’ve ever had. I wouldn’t recommend Pico de Gallo to anyone—it’s unsanitary, unprofessional, and the food simply isn’t good.

Save your money and go literally...

I've gone here before and I favorite this place a lot. But today I decided to go and get a bowl of Cabeza with some flour tortillas, and that was it. I was customer 59. And by the time they gave the orders out to all of the people that came after me, my wife finally went and asked them what was going on as we had a more simpler order than the ones behind us. We got our order finally after order 65.

When we got the order, this is what we saw. There is a good 2-3 inches of oil on top and I'm honestly scared to eat it. I live in Green Valley, so a good 35-45 minutes away and when I first checked it before leaving my condiments were not wrapped good and looking a little off. Then the cabeza was pretty oily. By the time we got home, this food is so unappetizing that I just wasted $15.80 on a meal I will not eat that looks disgusting. The lemons are old, very little cabbage that's going bad, cilantro is wildering and the onions are squishy and might as well be a pile of mush.

I am very disappointed in my experience here as all of the Mexican customers that came in after me got loads of food and condiments and served before me even though they came in after me. Their food looked SO MUCH better than what they served to me, being an Indian man and my white wife. I feel very discriminated against and screwed over on this and if I wasn't 40 minutes away or a regular customer, I would be back there in a heartbeat complaining. What the hell is going on with this restaurant!?

It even took 5 minutes standing in front of the register before anyone even helped me. Then hearing all of the numbers after me with BIGGER ORDERS being served before me irritates me but to come home with 2-3 inches of oil on the bowl makes me feel like it's gotta go in the trash. The condiments gotta go in the trash. I don't think I will be returning EVER AGAIN. Crappiest experience that I've ever had...

I went to this place yesterday, i actually placed a order thru the phone for take out. I ordered soups a tortilla and a cabeza and I one carne asada burro. They said okay it will be ready in 30 min I get off the phone it is 5 pm I arrive at the location at 5:55 that is 5 min passed the 30 min mark . So I go up to the register let them know my name and pay for my order. The guy get a call get on the phone and hands me my receipt. I wait by the pick up window for about 5 min and then they call my number and the lady from the kitchen tell me . We don’t have cabeza heated up right now do you want something else and so I tell her I guess menudo? She says if you want to wait for it. But if you want to leave now I can get you birria or barbacoa is what I have heated up right now. I said no I want menudo if you don’t have cabeza so I wait for about 30min . And then she give me my order and It’s missing my tortilla soup and I tell her and she get her ticket from the back and says are you sure because it is not on my ticket and I read it and it clearly has tortilla soup on the ticket so I pointed it out to her and she rolled her eyes and was like omg I didn’t see that and huffed and puffed and I waited another 20 min she gave me my order I do not see the point of me calling ahead and my order is not ready or even close to ready and I did not get a sorry for the inconvenience not a sorry for messing the order up not a sorry for telling me you guys don’t have something I want before paying for my. Order not a sorry for the terrible experience at all . I get home to my food the soups are fine but my burro was literally burnt so burnt that it was cracked down the middle so it just ripped it was cold for sitting there so damn long and they said it came with picodegall and there was non it was just tomato’s and cabbage so disappointing in service...