Firebirds Wood Fired Grill — Restaurant in Southaven

On June 13, 2025, around 9:00 PM, a couple of friends and I decided to dine at Firebirds located at 6283 Getwell Rd, Southaven, MS. Upon arrival, we approached the hostess stand and were informed there would be a 45-minute wait since we didn’t have reservations. That was fine—we were hungry and willing to wait.

While waiting, I went to the restroom, and my friend and her cousin went to the bar area. There, we had a friendly conversation with two other women we had just met. Everyone was in good spirits, talking about work and customer service, and then we returned to our table.

Our waitress, Rachel, came over and took our order: two pineapple drinks, a double shot, two spinach crab dips, and surf and turf entrées. She brought our drinks and appetizers within 10 minutes. While waiting on our entrées, another friend joined us and went to the bar to order a drink. To our surprise, the bartender told him he could not place an order and that our table had been “cut off.”

Confused, he returned to our table, and when our waitress came back, we asked her about it. She appeared surprised and said she would check with her manager. Soon after, two managers came to our table and confirmed that our table had been cut off. When we asked why, we were told, “We don’t have to give you a reason.”

We asked if we were loud or had done something wrong, as we had only received one drink each. The manager gave no further explanation and told us we needed to pay for what we had and leave. We were stunned. We had just ordered food and were still waiting for it to arrive. At no point were we loud, disruptive, or disrespectful. We all hold professional jobs—in HR, property management, and business ownership—and we know how to behave in public.

To avoid further conflict, the cousin went to the bar to pay our bill (over $80, and yes, we kept the receipt). My friend and her guest were so embarrassed they began walking out. As I got up to grab my phone and car key from the table, a woman from the birthday party seated nearby asked what happened. I explained the situation, and she told me her group was also disappointed with their experience. When I asked her if our table had been loud or disruptive, she said, “No, we couldn’t even hear you all.”

At that moment, the manager walked over again and told me, “You need to leave.” I replied, “I’m leaving now, I was just talking to someone I know.” She then threatened, “I’m going to call the police and tell them you're disturbing the restaurant.” I was shocked. I grabbed my phone and walked out—forgetting my Mercedes-Benz key on the table in the process.

We drove five minutes away to my cousin’s home, and I realized I didn’t have my key. I called the restaurant that same night—no answer. I called again the next morning around 10:15 AM. A woman answered pleasantly at first, but after I explained I left my key, her tone changed. She came back to the phone and snapped, “I SAID NOBODY TURNED A KEY IN. AIN’T NUN I CAN DO!”

That Monday, I had to go to the Mercedes-Benz dealership on Poplar to get a new key. With tracking, they confirmed my key’s last known location was at Firebirds. The replacement cost me $900.

This was by far the worst experience I’ve ever had at this location. I've visited several times before—including on May 23, 2025, when I enjoyed drinks and had no issues. I don't know if this was a case of racial bias, poor training, or just unprofessional management—but it was deeply disappointing, embarrassing, and costly.

I cannot recommend this location to anyone and will not...

We went to Firebirds with another couple to celebrate my birthday. To miss the dinner rush, we made reservations at 3:30 p.m. on a Saturday. They were not super busy. The atmosphere was nothing special and dining area not super clean, at least for an establishment that charges OUTRAGEOUS prices for their mediocre food, puts out small portions and has only been open for a matter of weeks. My husband ordered the prime rib. He asked for it to be rare. I ordered the sirloin steak and also asked for it to be rare. Both of ours came out medium well. I cut into the thickest part of the steak to check doneness before we began to eat as did my husband with his prime rib. It almost appears that his had sat under a heat lamp for an extended period of time. The waitress came by to see if everything was okay. I told her that my husband and I ordered our meat cooked rare. She glanced at it, agreed and said, "Oh, that's too bad" then walked away. She made no attempt to offer to take the food back. I never complain at restaurants, so this was a rarity that I even spoke up. We went ahead and ate our food because we needed to be somewhere soon. Our orders were very slow to come out and we couldn't wait for them to redo it. As for as the taste, the prime rib was very tender, but was gray in color and had no seasoning on it. My sirloin was good, but way too salty and overdone. I have photos of our food, but no option to post them with this review. We visited Firebirds in Collierville earlier this year and were not impressed. We thought we would try the new Southaven restaurant and give the chain another chance. We won't be back to...

Can't even actually give a score for the food because we never even got to eat. I would give -10 stars for service if possible. We arrived and asked for a table with no reservation (on a Wednesday, so not really out of the ordinary to go out without reservations) the lady scowled at us and said "fine, wait here." When we were about to get seated, we asked for a highchair for the baby (who was clearly with us) and got another scowl and reluctantly were brought a highchair and told that makes us 5 people not 4 and to clarify that next time. (the table was a six top and clearly had room for the highchair) We were already pretty upset at this point, but then some of our friends came in behind us and we asked if they could be seated near us or if we could push tables together. We received yet another look of disgust, and the waitress/hostess lady didn't even say no sorry that is not allowed or it will be a longer wait, or anything remotely kind. She looked at us dead in the face and said, "Due to other events happening, we cannot accommodate you for dinner tonight. Goodbye." MIND YOU HALF THE RESTAURANT WAS EMPTY. I mean EMPTY!! We are walking out the door, and another waitress/hostess lady tries to get us to come back and says they actually can seat us, but at that point we were gone. Isn't the description of a hostess someone with hospitality? A friendly face to manage and greet you? I understand that we all have bad days, but this was entirely too much. They say businesses are hurting and need patrons to come, but clearly not! We are in town to visit family and do so often, but we will NEVER...