Pure Cafe — Restaurant in Southlake

My husband and I have tried Pure Cafe three times. We want to love it as it is a good location after shopping, it has many healthy options, fresh food, and it’s a great concept. Sadly each visit has been a little worse for us. The service is so so. No smiles, no thank you, one thin napkin for three items, both employees seemed like we interrupted them by ordering. We let that slide as it’s a casual cafe and they were young. We have tried wraps, bowls, sandwiches, and smoothies. This time my husband ordered a tuna sandwich but they were out of tuna. He ordered the turkey panini and said it was average with too much sauce (if you like that). I ordered a tropical bowl but they were out of pineapple so I ordered the açaí bowl. I love açaí bowls-this was probably my 200th++ bowl. It was the worst tasting one I have ever had. My husband felt the same about the Supped Up Berry smoothie. Maybe it had expired? Maybe other customers love extremely sour odd tasting açaí? I ended up eating the granola and the fruit off of the top. When I got home I added more frozen fruit, but it was still sour and maybe rancid tasting. I added peanut butter and that helped. I topped it w more fresh fruit and melted peanut butter and I was able to eat 1/3 of it until I gave up. I hate giving bad reviews. This may be a good place for some, but it is not the...

Sad to say this was a pretty poor experience and I won’t be back anytime soon. When I walked in I noticed that the drink refrigerator had an out of order sign on it, I thought nothing of it and ordered an avocado toast and a hot tea (yeah I know I am basic af). I walked back to use the restroom, and found that the men’s room had a sign on it that said out of order. No worries, the other one is available but then discovered that the lock on the handle didn’t seem to work. Felt like a pattern was developing.

When I got back to the dining room, the employee told me that the oven was not working, so he couldn’t make my toast. I told him that was ok, I would just take the oatmeal. As he was making it I noticed several bunches of bananas they use for smoothies and thought that it would be nice to have one with the oatmeal, so when he brought me the oatmeal I asked if I could have one and he replied that he couldn’t sell me one. Really? After you made me change my order you can’t give me a piece of fruit?

In the immortal words of Lucille Bluth, “it’s one banana Michael what could it cost,...

There was a guy and girl behind the counter. I went up to order the “pure queso” and the ultimate veggie sandwich. After i said pure queso the guy loudly said oh we don’t have that. We don’t have the ingredients. What i thought to be as sarcasm, turned out to be “true”? All i got was my sandwich. Tbh…. I get it. Sometimes ingredients are hard to come by especially with the pandemic. I’ve previously working in the restaurant/fast food industry and know the difference between shortages and customer service. Their pure queso claims to be plant based…. How is a “healthy” restaurant not going to have plant based ingredients for something that’s on their menu? It genuinely just sounded like they didn’t want to have to make it. I think it’s rude. If you aren’t going to have something available to custoemrs ANNOUNCE IT BEFORE THEY ORDER. Or at least have a sign that says what you don’t have...