Cafe Zupas — Restaurant in Spanish Fork

I'll be the first to admit that I love the food at Zupas, but their processes are so inefficient. It is weird when you go somewhere and they ask "what did you order for yourselves today?!" more times than you'd like to repeat. It shouldn't be too hard to use a ticket system or simply remember orders so the customer isn't inconvenienced in having to answer this question multiple times. We've also done the online ordering three times. Once, they forgot to put in an entire main dish and they told me I could come in to pick it up despite the fact that I ordered delivery. Having to leave and pick up an item after getting delivery defeats the purpose of delivery...They acknowledged this so instead I asked for a partial refund for the missing soup. They said they couldn't do that. They said I could come in and say "Kiara said I could have a free meal or dessert or something" to make up for the error. That put me in a very odd spot as a customer, as it is uncomfortable to enter a restaurant and ask for free food. So, I never did it. Today when ordering online, I had 2 soups on my order, but they gave me the wrong ones. Again, I love the food at Zupas but they should strongly consider re-working their processes to be more efficient, more reliable, and less awkward. UPDATE 6/4/20: I'm continually unimpressed by this location. I ordered curbside pickup (cuz Rona') tonight for 7:30. I called upon arriving and was told my order was getting finished right then and that it would be out in a minute. 10 minutes later and still nothing, so I called back. I'm told it will be brought out when it's ready. Another 10 minutes, now 20 minutes past my pickup time, and my husband decided to just go inside to get it. When he gets to the counter and informs the employee of the name on the order, he's faced with a dirty look and an annoyed tone in response. I get a delay if they were busy, but when there's only 2 people in line, it doesn't make much sense to wait longer in my car than people going through the line. They need to start training their employees the way Chick Fil A does...they're never rude and...

Absolutely WORST customer service and professionalism I've EVER had to deal with! We hosted a baby shower on a Saturday and did a couple Small orders with EXACTLY the SAME things in ALL 12 of the plates. We ordered Chicken Enchilada Chili with Tortilla strips, sour cream, and cheddar cheese with the Ultimate Grilled cheese sandwich on wheat. When we went to pick up the order it had already been paid for online, they told us we still owed a bit more and we were in a hurry so we just paid it and grabbed our order and looked through it. Well they had added someone else's order to ours and thats what the extra charge was, so we went up to the counter to correct it, they said they got it fixed by refunding what they charged. Well we took our order home and started the baby shower only to discover they had not given us cheese in half or that they forgot sour cream in others and only 2 of the orders had the tortilla strips in them!! Then after the shower we checked bank statements, and they had charged us TWICE for our order PLUS an additional $14.05 on top of that! So we called them to get the mistakes fixed, they said they would get it taken care of and call us back... they never did.... I called the next day again they said they would get it fixed and call me back....again they didn't so I called them back..they said they'd get it fixed... again nothing. Today I called them for the 4th time, their excuse, "we couldn't find the order" I GAVE THEM THE DANG ORDER NUMBER. Today they finally have started processing our refunds to fix things. It has taken us 4 phone calls over 3 days to get any progress, and we didn't even get the correct...

Got sick a few years back at a cafe zupas and didn’t want to go back since… I was starting to feel a tad under the weather so I went with my girlfriend to get chicken noodle soup and she wanted to go here.

Surprise surprise - I’m laying in bed nauseous realizing that I told her ‘my soup is barely warm - it couldn’t have gotten this cooled off in 5-6 minutes..right?’ , hers was the lobster bisque and was steaming hot.

I look it up, and apparently ‘clear soup’ (aka chicken noodle soup) is supposed to be served ‘near boiling’ , because of safety risk due to bacteria growth and can make people sick..

So now, I’m not only dealing with feeling under the weather, but also have stomach aches and wanting to vomit because they don’t know how to keep soup at the correct temps?! Half of their menu are soups?? It’s one of their specialties….

Yet again, they’ve reminded me why I stopped going there years ago. Order at your own risk.

Sidenote; we ordered my girlfriend a sandwich and moved down the line to someone who just wiped the counters as we stood there. They sat in in front of us staring for a good 30 seconds (not exaggerating) without saying a word - we had to ask to figure out what to do next.. 8 people running around in the front handling sandwich and soup orders - staff needs reducing and someone’s gotta be doing temp checks on...