MOD Pizza — Restaurant in Spanish Fork

The dough is made elsewhere, then thawed at Mod. They make it look fresh, as you see the balls of dough rising. But, they’re very careful with their advertising to say “freshly pressed dough,” because the pre-made dough is technically, “freshly pressed.” To make it worse, they flatten the dough ahead of time and leave it sitting on a metal mesh pan, allowing it to dry out on top and bottom while waiting for customers. So, even “freshly pressed” can be a bit of a stretch at times.

The staff was a mix of very kind, funny people with great customer service skills, and some people who sustained a conversation with each other the entire time that I was trying to order. I didn’t love being treated as a nuisance while ordering. Luckily, the nice staff member helped me feel at least a little welcomed.

When I got to the cheese section, it was the tiniest amount of cheese. It was barely enough to cover a bagel pizza. I asked for more, and was given another small scoop. It was still far less than you would get at any regular pizza chain, but I didn’t feel like asking for literally 4 scoops to cover the whole thing.

Mod puts the cheese and toppings in the center area of the pizza because the dough doesn’t have a pre-formed crust, so they don’t put cheese or toppings very close to the edge. The resulting genius of their plan means that you will have a much larger crust than average, so they can skip on the toppings and save cash, while you’re stuck with your favorite: crust.

I will say that the toppings at Mod are higher quality than their competitors. Particularly the bacon, onions, and sausage. And their cheese, when served in proper portions, is also good.

The white sauce, I felt, was sub par. Pretty flavorless. I know this is a weird side note, but I would prefer the white sauce to be served with a ladle, so that it can be spread in a uniform consistency instead of the grid drawing that I got with the sauce.

The drinks are the best thing that they have going for them at the moment. The Marionberry lemonade is very tasty. I don’t know about their soda quality, but I assume it is fine.

As we were heading out, the evening staff was rolling in. They seemed much friendlier and happier to interact with customers.

At the end of the day, this is the third time that I have tried Mod (different locations each time). I never have an awesome experience. The quality of the crust, or lack of quality rather, is enough to keep me away for a long...

We usually like to stop at this location because it is our halfway point when driving down south. Our family has food allergies, so the gluten free and dairy free options are great for us and convenient that we can all eat at one place! We have never had a problem or gotten sick at this location, until yesterday. The worker seemed annoyed having to wait for me to ask everyone what they wanted, which was maybe 30 seconds to a minute. We told him we needed gluten free crust and dairy free cheese on our pizzas, which usually makes the employee change their gloves automatically and go and get the dairy free cheese from the back. He wrote it all down and told us that we could go and check out and they would get them done. I should have just waited and watched to make sure everything was correct. We waited 20 minutes for our pizzas, and they tasted good, but two of our family members were sick last night and this morning from a reaction to eating gluten/dairy. I know that as someone with these needed accommodations, not everyone is going to know about cross contamination and everything we need, but I feel like if you offer these allergy options, employees should at least know to change gloves and offer fresh toppings/separate cheese. I understand that we take a risk by eating out with our allergies, but we've never had a problem with this location before and felt comfortable going. So I guess we just got the wrong...

Going downhill.

We live in Spanish Fork and have come here many many times. The service is definitely going downhill.

One thing I am noticing is that almost every time we come in, it seems like there are new employees. I don’t know if anybody else is noticing the same thing, but I am wondering if they are having a serious problem with retention.

My wife and I always get our own pizza and a mod salad to share. Today the kid filled the bowl only about halfway full. It is normally completely full. When I asked him why he did not fill it all the way, his response was “well it’s because once we add in all the toppings it will fill it“. I told him the only things we add in there are cheese And dressing. Once he put those things in there it seem to make it less than halfway full. I asked him if he could add some more lettuce and he says that they normally don’t do that. He finally added a few more leaves into the salad and it was still barely halfway full. We have ordered the MOD salad so many times and it is always full.

It just seems like it is so hard to get the employees to actually smile. They all seem like they are having a bad day

Can you please ask your employees to smile and to greet people warmly? Can you also suggest that your employees actually fill the salad up if we are paying 10 bucks...