Subway — Restaurant in Spokane Valley

The customer service was okay to start off with. Tyler seemed to know what he was doing. However he did move very slow, extremely slow, no sense of urgency as the line was forming. We ordered the sub of the day, which was made incorrectly. Then before we were checking out, Tyler couldn't fold the sandwich so he was sticking his fingers inside the sandwich and moving around the ingredients. Our sandwich was good, however missing the bacon. When I called to let them know the order was made wrong tyler told me I needed to call back in 5 minutes to speak with John. When I called back and spoke with John, John stated " if the sandwich was made recently I heard them order a rotisserie chicken. " to which I responded " well we actually ordered the sub of the day. Which is what we were charged for." John continued " just come in and ill give you the bacon, it's the same price with or without the bacon, so just come in and I'll give you the bacon." I said " oh okay. " John said " just come in and I'll give you the bacon." I said " okay thank you " John hung up the phone. There was no customer service, no apology, no offer to correct the sandwich being made incorrectly, and no sincerity. Empathy is huge for customer service, there was just nothing. I already was shocked that the price for the sub of the day is now 11.65 after tax and then there is no customer service? What the heck!? I just don't want to go back. I feel like I will get judged or yelled at if I do, because of John's response. So thank you lunch subway but I think ill try a different location...

I cannot believe the experience that I just had at this Subway!! For starters, as one employee is making our sandwiches the second employee is making the sandwiches for the people in front of us (a mom and her two kids [one was preteen and the other a teen]). The second employee (also a teen) asks the teen what high school she attends...I don't know what her answer was but his response was to act like he was gagging and gonna throw up...he was doing it right above the sandwiches he was making. The mom repeatedly told him to lay off the her daughter because she's an honor roll student but he did not rein in his offensive behavior. After that family left and our sandwiches were made, that second employee rang us up. He looked right at me and said that I have evil eyes that scare him that he feels can look into his soul. Wth?? Who says that to a customer? For heaven's sake, I'm just a plain nerdy middle aged grandma. I was so shocked that I wanted to yell but I was so embarrassed that I tried my best to just laugh it off in front of the person who I was with (who incidentally is my landlord)! I cannot believe that any employee anywhere would say something so shocking to someone they have never met before ESPECIALLY a customer. Until today I went in there regularly but obviously I will not be back after today!!! I haven't figured out how the Subway corporation works yet (like who's the regional manager) but I'm working on that because I'm not gonna ignore this. This insulting rudeness to all the customers is not...

Bad customer service. The big guy with the word Bold on his tshirt was So Rude. He makes you tell him every last thing you want on the sandwich before he makes it and then just throws it all on there in a completely random order, this confused us so much we forgot about parmesan cheese, we told him an he just put it on top of the lettuce. We got called weird by him because we had to repeat every item we wanted on the sandwich a second time for him to understand. My mother an I were ordering a meatball sub- extra messy mind you- and when we were done we were a mess an he only gave us 2 napkins so we went up to ask for more and he gave us just 2 more- I asked "can we have more then that? He said "we're only allowed to give a certain amount to each customer. I said "well we really need more please" an he just stood there and stared at us. I could not believe it we were still a mess and now very irritated and we left...