Zaxby's Chicken Fingers & Buffalo Wings — Restaurant in Springdale

Food is okay when done right. Today, found my 5 piece tenders had black flakes on it and in bag. Employees had put in too hot and melted through Styrofoam box. Called to speak to ASM to make them aware, not even a refund as wasn't TOO bad. ASM stated unequivocally that there was no possible way for the chicken to get that hot and said she checks each box individually. She advised I could bring it back for proof for refund. Well, brought it back to her for her to make the excuse it sounded bigger than it was.

I stated on phone I was wanting to just make them aware. I was appreciative for it being hot, but not enough to have it on my food or hands.

Next time, your ASM needs to be humble and merely take people for their word. Not only did she lose you this order, but she needs training on how...

I love Zaxby's! Whenever I'm eating out at 10 to choose variety so each experience is a little bit different but I just can't stop ordering the Kickin Chicken Sandwich when I go. I love their seasoned fries too. With a really large selection of sauces their wings, tenders, and sandwiches are excellent. It doesn't really classify as a fast food restaurant, as it says on some signs posted it takes time to make good food and they do! The location offers free Wi-Fi. An inside dining room is always full of ambience, everywhere you look there's something different to see. I tend to take a different seat each time I go just so I can get a different vantage point of all...

Handed the guy at the drive thru my card, after informing him we had two orders. My co worker had placed an order before me, and had asked for two extra sauces. Instead of swiping my card for my meal, he charged me for the two sauces.. and after I asked him to refund me for the sauces, he acted like he didn't hear me. He then swipes my card, and I asked him again if he would refund me for the sauce he had charged me for that I didn't order. Still no response. He then hands me back my card with two more sauces (that I again didn't order), so I took my meal and left. Not sure what these guys are smoking in the drive thru, but it must be some good stuff!...