Auntie Anne's — Restaurant in St. Matthews

This is hands down the worst Auntie Annie's I have ever been to. When I got up to the front there were two male workers behind the counter. They both looked at me and then looked at their business iPad and the medium height heavy-set white male with dark facial hair said "Give me a second." Then both employees proceeded to use their phones to play what appeared to be a mobile game. They made me wait on them to play their games and then the white male asked me what I wanted. I asked him if they had any pepperoni ready and he proceeded to pull a cup of pepperoni pretzel nuggets out of the display case and slam them on top of the glass and rang up the nuggets. Needless to say I was so shocked by his atrocious behavior that I never got the chance to tell him that I wanted a regular pretzel with pepperoni not the nuggets. I went ahead and paid with my card because a line was starting to form behind me. The white male then started taking the next customer's order in the middle of the transaction with me. At this point my card is still in the card reader and he proceeded to shout "Ma'am, you're all set!" not once, not twice but THREE times at me from across the other side of the display case. I was putting my card away as he was screaming at me. I waited patiently for him to play his mobile game but he didn't afford me the same grace and wanted to rush my card transaction. It was completely unacceptable and I still can't believe how rude and abrupt his behavior was. I rolled my eyes and walked away with pretzel nuggets that I didn't even want. The nuggets were somehow greasy on the outside and dry on the...

The lady prepping more pretzels was EATING McDonald’s and LICKING her fingers, with a full line of waiting customers. Staff couldn’t care less about their reputation or the customers who ultimately help them get money in their pockets. I have always loved this place because of the pretzels, despite the inconsistencies in the quality of service. This time I was blown away by how slow the lined moved, despite the amount of employees..However I got to watch a female employee eat while I waited… not to mention I got salted pretzel bites and it’s as if they just sprinkled a bit of salt over the top. Less, then ultimately no salt, the more pretzels I ate and the farther down the cup I got. Will NEVER return to this Aunt Annie’s, the one by Cinnabon, Tatu & Dilliard’s. Suit #1195 in Mall St....

I went to the location in the food court, not the one by Spencer's. The woman who rang me up was very nice, and professional. It seemed like she was training a new worker maybe. He and another employee working were wearing their masks below their noses, one of them handled my food and I could see his lips since his mask was so low. This makes me uncomfortable. I love their pretzels but I'm not going to be able to eat this. I also work in food service, my staff wears theirs masks on long shifts too so I get that it's not fun to have to do it but we should all be wearing masks that fit, especially at work and around the public. If its that loose hanging off the face that makes me feel like its not clean or its very worn out. I won't be back...