Burger King — Restaurant in Sterling Heights

The guy who worked the night shift drive -thru at around 9 PM on Sunday, May 7th, 2023 is the sole reason this location received a 1-star rating from me. I went there Saturday afternoon, and the young black guy was extremely nice and pleasant. That’s the whole reason I went back earlier tonight.

The guy in the drive-thru tonight was so rude for no reason! The ordering screen wasn’t even lit and after sitting there for about a minute with no one saying anything on the speaker, I pulled around to the window (naturally). The guy immediately goes in saying I have to pull back around to the speaker and tell them I’m picking up an order I placed online. He said I couldn’t just “cut” in front of people. Excuse me?? I already paid for it online! I wasn’t “cutting.” I stopped at the speaker and no one said anything. He literally goes, “well, that’s too bad. I’m not going to give you the order unless you pull back around and say you’re here to pick up an online order on the speaker.”

If you think I’m about to indignify myself by obliging your callous and unreasonable request, THINK AGAIN. I then asked to speak to a manager who took about 3-4 minutes to even acknowledge me. Then when he yelled to them to start preparing the order, the rude guy goes to the back, too, out of view. Ummm… no. I’m not going to eat that food. He could have gone back there to tamper with it or anything. I just pulled off and e-mailed support.

It seems like he is intentionally trying to get fired or get the restaurant shut down. I am 35 years old and he was literally thee rudest service person I’ve ever had the misfortune of...

I love Burger King and their whoppers but I wont be going back to this location for a long time although its the closest to my house. Very unfortunate really because the facility itself is well maintained,looks recently renovated and I used to go here once in a while a few years ago and had no issues.

My family was craving whoopers and came to this location. Manager was very rude to my family when we came in to use coupons on our meal, speaking to us like we were scamming them.We should have walked out but my brother in laws really wanted burgers for lunch. I am glad the manager at least let us use one per customer as it clearly states on the coupon.

Then after lunch, some of us had stomachaches later during the day or had to go to the bathroom alot.

Really disappointing food experience. Patties were overcooked,bland and burgers and fries were not appetizing...

I went here to get my son a happy meal after he just went though a terrible chemo appointment. Due to him being 10 with terminal cancer money is extremely tight and while I had to count out change to pay for it the man at the window continuously laughed at me hysterically and yelled across the store that im so slow because I have to pay with change. I have never been so humiliated and my poor son was so upset and embarressed about it that he wont even eat it now and just went to his room. Anyone who has a cancer kid knows how hard it us to get them to eat anything in the first place so thank you to that fat mean obnoxious man for making my life just a little bit harder and for making a cancer kid have a crappier day then he already was! I WILL...