Chick-fil-A — Restaurant in Stockbridge

UPDATE: This used to be my favorite location because their food was always super hot and fresh. Yesterday was my first visit since the rebuild. I ordered catering online Saturday for an 8:15 pickup on Monday (11/8). I arrived several minutes early and called inside to advise I was onsite in the event it was ready early and I could get on to my event. Madison advised that the order would be ready right at 8:15 as they were wrapping my 30 biscuits as we spoke and she would bring it out when done. Meanwhile I see a customer pull in beside me, go inside, and a CFA employee comes out with her obvious catering order. So I waited patiently. About 5 minutes later she called and said they didn't have ice buckets available at this location. Mind you, it is listed on their website as available. She of course said she would have them update it. This didn't help me considering I was headed to an event after I left there and now with nothing to put ice in. I asked them to put the ice in a plastic bag as alternative. Of course, that didn't happen. As this point, 8:15 has come and gone. It is now 8:25 and I have five minutes to get to my event with people waiting on me. So, I call back inside-no answer. I call two more times, and finally Madison answered again. I told them that my order was promised out at 8:15, but it still had not come out. She said someone was on their way out then. I waited five more minutes and they finally showed. But guess what, with only part of my order. They had to go back in to get my three gallons of beverage. Could that not have been carted out since I was already way past my pickup time and late for my event? Do you think I received an apology? Of course not! I guess it wasn't quite "her pleasure" as they so confidently boast.

The catering menu needs work. There wasn't even an option for a "no meat" option other than a buttered biscuit. Some folks like just egg and cheese, but it was not available.

They were quite busy, per usual, but what is the purpose of ordering catering IN ADVANCE and still having to wait 30 minutes. I might have come out better going through that insane drive thru line. I will be sure to go out of my way to another location, if any, to ensure timely service...

Had this misfortune of encountering ‘Allison’ at the drive thru window. After receiving my order, I checked the bag to ensure everything I originally requested was there. One thing was missing, it wasn’t a big deal. However, I did point this put to ‘Allison’ only to have her rudely inform me that it was a ‘add on’ and I would have to go back through the drive thru to get my (3) bags of bell pepper toppers. Seriously? I calmy informed to to check the receipt, and that it was a part of my original order, not an add on. Allison was so committed to being hostile, rude, and ‘right’, that she repeated herself (2) more times before closing the driveway window. Upon realizing that I wasn’t just going to leave, she had no other choice but to acknowledge me, as I pointed out her behavior and/or response was completely unacceptable. Fortunately, another employee stepped in and mitigated the situation and implored Allison to provide the items that should have been in the bag to begin with. I asked for Allison’s name (3) times, by the third time the other employee that stepped in, begrudgingly gave it to me. This entire situation was ridiculous and could have been completely avoided. The protocol should have simply been to check the receipt, the provide the requested items. To be honest, I don’t know if Chick-fil-A literally doesn’t allow add ons or if this was something Allison made up because of her disgruntled disposition. All in all, this unsavory experience was not only disheartening, but mildly hostile. Although, I am tempted to ‘speculate’ the reason for Allison’s unwarranted behavior, I will digress, and chop it up to her being a rude employee. She needs coaching and to not be working directly with the loyal customers of Chick-fil-A. Another situation like this would deter me from returning to this location. #Tuesday...

I've never really had issues with chick-fil-a but with this location I will never be back. July 21st I went for breakfast and ordered a chicken biscuit combo with a Dr. Pepper. I get to work, ate my breakfast, FINISHED my drink and then I popped the top off to eat the ice and I see ANTS!!! STUCK TO THE SIDE OF THE INISDE OF THE CUP! Oh it gets worse, after completely freaking out because I finished the entire drink they start crawling!!! They were mixed in the ice and everything. I called and spoke with a manager, and she says "oh yeah, we've been having that problem" .... WHAT??? and you're still serving customers??? Then she says I'll upload two rewards into your app, one for a free drink and the other for a free item. She apologizes and we hang up. I was literally sick all day, nothing was settling my stomach and finally after two days I could finally keep something down. I'm still in so much shock, and I never received said rewards. So, I call corporate and they are completely freaking out but says because chick-fil-a locations are independently owned they had to reach out to the owner and submit this. I was told that the owner would reach out to me by phone and email so pay attention to my phone. It is July 30th and I still haven't heard anything and still no rewards. I will be calling corporate again, which I was told to reach out again if this wasn't taken care of. Still in disbelief, still disgusted and completely disappointed in this location. I won't be back but I hope that they do better and take care of that issue that should have been resolved before...