Karma Kitchen Mystic & Juicery — Restaurant in Stonington

I ordered a green medley 12OZ from karma kitchen. They told me to wait for 10-15 minutes, so I went out for a short walk around Holme street and set my Apple Watch timer to 10 minutes. When I came back around 12 minutes later, they served my green medley drink to a customer after me, then gave me my order 2 minutes later, which was fine. I do not mind they served their customers in the wrong order since I was on vacation and was not in a hurry. However the green medley, with a price tag $8.00 plus $1.00 tip, tasted like water. It appeared that they rinsed the order with water they made previously and served me. I am going to request a refund from my credit card company for the dissatisfied good this merchant provided to me. This is a very dishonest business. I am from Manhattan New York, I am a regular juice bar customer, I know how a green juice should be like. So be careful when you order from this place.

Additional information, the merchant replied promptly, I appreciate it. One more point, the juice machine mentioned in their reply was not visible to customers because its back faces customers, not like most juice bars have their materials and machines completely exposed to their customers. Therefore, I did not see what they put in. To be fair, I can take the statement about cucumber in the juice. I should have gone back to request a remake. Nevertheless, the green juice I had from this place was...

I return to this spot year after year for one reason: the food. The bowls, wraps, and juices are consistently fresh, flavorful, and thoughtfully prepared. If the quality weren’t so high, I wouldn’t go out of my way to keep coming back.

That said, the customer service leaves much to be desired. On more than one occasion, I’ve stood at the counter for several minutes without so much as a glance or greeting. The young staff often seem to go out of their way to avoid eye contact or basic acknowledgment, which feels both awkward and unnecessary. I’m not expecting a grand welcome—just a simple, timely confirmation that someone will take my order.

There have also been small but noticeable quality slips, like receiving a box of chip crumbs rather than actual chips—twice. If you’re out, just say so. Don’t assume I won’t notice once I’m on the go.

The atmosphere can also be overwhelming. The constant blender noise is understandable, but occasionally, loud music or abrupt banging from the kitchen adds a chaotic energy that borders on hostile.

Still, the food remains excellent, and for that reason alone, I continue to return. I just wish the overall experience reflected the same care and attention that clearly goes...

Usually love this place - great healthy foods HOWEVER when I wanted a fresh made juice I was presented with a very dismissive attitude - first being told they couldn’t do it , then told to buy the expensive large glass bottle they made YESTERDAY, then told they could do it but it would take 10 minutes- there was no one in front of me in line and the store was almost empty. I wanted a fresh juice and the response seemed rather gaslighting making me the problem - how surprising one would come into a juice bar wanting a fresh juice ! I normally don’t write reviews but hoping the owner might see this and make adjustments , it was odd and definitely not good for business . This was the second time this happened - (had to get day old bottled juice very expensive )but this time was the worst...