Gran Fiesta Mexican Restaurant — Restaurant in Strongsville

In an effort to be connected to family, we began meeting at a neutrally located restaurant so no one has to drive more than 2 hours. This time, we tried Gran Fiesta in Strongsville. We can safely cross them off the list of places to return.

Initially, we thought we would have a party of 20, so my cousin tried to reserve seating a month in advance. They were not interested. They instructed her to call the day before our meal if we had a large group. After work schedules, illnesses, and prescheduled trips out of state, we only had 8 people.

We all arrived before they opened for lunch on Saturday. We waited patiently in the parking lot for the "open" sign to illuminate. We were the first people seated, but we did not receive our drinks until every other diner that came after us had theirs.

While we were readily given chips and queso at first, they were not refilled, nor were we asked if we would like refills for our beverages. I know my cousin asked several times for chips and salsa while we waited for our meals. We saw the waitress thrice: to order drinks and meals, to distribute plates and to deliver the bill, which I requested.

Everyone ordered a full meal except my wife. She is not able to eat an entire meal, so she asked for a chicken quesadilla from the appetizers menu. When she asked if they could add zucchini to it, the waitress agreed. They have zucchini in other dishes, so she thought it would be a small ask.

When the table again requested more chips, queso and salsa, the waitress walked away quickly as if to bring them, but instead returned minutes later with several men carrying our food, except for my wife's quesadilla. She had to ask for it twice. When it was finally brought to the table, it had 4 RAW pieces of zucchini thrown inside. They were clearly ends that were left over from some other prep. She was not able to enjoy it at all.

While all of the meals were delicious, my appreciation for the establishment was stunted by poor service and lack of attention to detail. We had asked for a side of guacamole to share amongst our meals, but it never materialized.

I understand that restaurants have to charge more, post COVID. The other side of that expectation is respect and attention to detail. I did not feel respect from the wait staff nor did I think there was an effort to make our meal a great family experience.

I would almost recommend the Gran Fiesta kitchen, but I cannot understand that quesadilla. It was truly atrocious.

In my opinion, you work too hard to spend your money at Gran Fiesta. You put up with too much bs from other people to pay someone else to...

After a long 5 hour drove to the Cleveland area, that included a fender bender as I was on my way to the Cleveland Clinic with my mother, by the time I got to our hotel I wanted nothing more than to relax in my room and order delivery.

So I fired up my UberEats app, read the reviews on Gran Fiesta, placed my order, and happily kicked up my feet while I waited the hour for our dinner to be delivered.

A knock on the door and Calvin was there with my order. He was wearing his Marine Corps jacket, we exchanged a pleasant conversation in which I thanked him for his service, happily tipped him and headed in to eat my dinner.

Imagine my surprise when I realized I had only received one of the two dinners I ordered! I was so confused? How did this happen? I quickly found out that UberEats only has an email based customer service and that they were going to be no help, at least not today. So I took the long shot and called the restaurant directly.

I gave them my resturant order number (it was different than the UberEats number) and I was told they filled the order completely as it was placed by the Uber Driver and that he never ordered the 2nd dinner - meaning he was pocketing the $15 difference plus my generous $8 tip. The restaurant graciously offered to fill the rest of my order free of charge if I was willing to pick it up since they didn't have delivery drivers themselves.

Not only did they do everything they could to provide me excellent customer service fixing an issue that wasn't their fault, but my meap was excellent. The carnitas dinner was amazing and full of flavor, my moms combo platter that included a Chile relleno that was HUGE was also just fantastic. But none of it compared to the biggest bag of chips and the freshest avocado salad I have ever had.

Our trips to Cleveland will continue and I can't wait to sit in this restaurant the next time I visit. Thank you for an amazing meal and the outstanding...

We use to enjoy going here, and they use to treat us well, both on busy days and on days when the restaurant was nearly empty. In fact the first time we ate there, they gave my 80 year old mom a VIP card. Tonight was a different story. They were busy but there were no lines and plenty of open tables. A very young hostess was there. She sat me and my mom at the worst table they had in the back corner (walked by some perfectly fine ones). There was barely enough space to pull the chairs out to sit down. The blinds were crappy and the sun glare was in my mom's eyes. The party behind us was split across two tables with the aisle in between so a very big guy was leaning over practically in my mom's face talking to his wife on the other side of the room. We asked to move. A very nice waiter looked around for a new table (again there were PLENTY of empty tables, and no line). He said he had to ask the hostess if we could have the table he picked out. She said ok. The young hostess actually moved all of our stuff (chips, menus, silverware). My 80 year old mom walks slow and with a cane so I directed her to our new table, which was fine. We got all our stuff settled and sat down. We were about to open the menus when the SAME young hostess came over and said (these were her exact words): "I'm sorry, I need this table for a reservation". She wanted us to move again. Instead I told her we were done and were leaving. On the way out, she made a snotty comment (don't know if was to me or to one of her co-workers or to her boss), she said in a snotty tone "well I said I was sorry". Thanks for ruining our evening. It took 20 minutes to drive there, and 20 minutes to drive back home. So much for the VIP card, we weren't even treated with common decency. I don't think we will be going back here (to bad for them, we...