Moe's Southwest Grill — Restaurant in Suffolk

We normally love Moe’s because everyone in my family can find something to eat. And we use the order ahead to make eating on the road easy ( we travel with a dog so doing pick up when it is warm outside is vital). Our experience at the Suffolk store was not like our other experiences.

At pick up I asked if napkins and utensils were already placed in our bags. I was told yes but that was not the case. Luckily I found some extra utensils and napkins after scrounging around in my car for them.

I put names on each of our orders because we have vegetarians in the family. While the bowls were labeled, the burritos were not which forced me to un-roll and pick through the contents to find which one contained meat. All this while juggling the 6 bags I was given while I am riding as a passenger in a car.

Not all of the chips were cooked. In one bag (the only one we have eaten so far) the chips were chewy. Gross.

One burrito was ordered with steak. At this point half the burrito has been eaten and only 2 bites have had steak in them.

This is not the normal service or quality we experience, which tells me it is this...

Shante and the team at this Moe's was so friendly and helpful. Shante was a charming kind manager one of the best attitudes I have seen in a Moes from a manager.....I was having a tuff day but came for food therapy lol nothing like Moes right!? So, the food is extremely fresh and tasty unlike at some Moe's. Shamya checked me out and was so sweet and asked me how my day was I said the truth and she hoped I had a better day! Her sweetness was encouraging. Then to top it off I came back needing a knife Curtis said they didn't have any....but after a few moments of struggling with my food Curtis pops up giving me a knife!! He went over and above looking for one for me although the truck had not brought any he had told me earlier! Curtis was impressive. Outstanding Moes. I go to a lot of them and never see the tables getting wiped but I saw Shamya wiping tables. This place and the people that run it...

Understaffed and over worked, but they performed well! One lady literally ordered over 10 bowls and burritos with only 3 people working the front. This backed them up on the 5 online orders, plus another 8 customers in line. The pregnant lady (who looked to be in her 3rd trimester) handled the register well and was very friendly even though you could see the stress getting to her. There seemed to be two newer people working, but one guy in the front took charge and got things rolling. Everyone was so friendly, patient, and apologetic... All whole executing amazing food that was fresh and hot. This was my first time visiting ANY Moe's, and I hope to see that teamwork and great customer service everywhere. The food had amazing portions, despite some reviews saying otherwise? I'm 260lbs and I was full with the chips and the...