Hot Bowl Mongolian Grill — Restaurant in Sugar Land

I’m the lady owner of this restaurant and some customers are just so rude and I’m heartbroken to hear things that they make up just to ruin the restaurant’s reputation. There was a customer that commented that “ I have been eating at Mongolian Grill for years I understand food prices are on the rise the service from the owner is horrible she is rude. We normally go we normally go for lunch but this time we went in at 5:00 to eat it is the same food there is nothing additional on the choices but they charged us for a dinner cost when I addressed it with her she was rude yelling at me chased me out the door telling me that she can upcharge for dinner I said the food is the same she said there is enough charge to eat dinner here I will never go back ever you should not charge more because of the time of day it is unless the menu items differ and they do not”. I truly understand that people have bad days sweetie, but coming here every time with a frown and a rude attitude and then saying I’m rude is absolutely unacceptable. Yes; I appreciate that you’ve been coming here for years, but every time you come your always arrogant and NEVER tip us. However; that’s ok. I understand that some people don’t like tipping. I just want to clarify that anywhere you go at 5pm it’ll always be dinner price and I guarantee you that. Also we do put more expensive food out for dinner, maybe you just didn’t notice. Now let me say what actually happened. I was in the kitchen and I saw you storming your way towards the kitchen and so I came out and as soon as I did, you shoved the check onto me. I almost couldn’t catch myself because you did it so harshly and then you addressed me that I charged you dinner price and I told you “excuse me ma’am now it’s dinner time” and I don’t see anything wrong with that reply. I just wanted to explain to you. However; if you think I shouldn’t have explained to you, I sincerely apologize. I just wanted to let you know that we didn’t upcharge you and that maybe you have mistaken us. Maybe you didn’t like how I said that and that’s why you said I was rude? You then stomped your way out the door and I was also going that direction to put the check at the cashier register which is normal but in your review you said that I chased you out which I did not I was just simply trying to go that way to put the money down in the front. Also, before I even got a chance to say my second line which was “I had already given you $2 off with the dinner price”, you had already stormed out madly. To clarify again, we do have more selection for dinner time. We change to dinner time along with the food at around 3:30pm. Some customers always say they won’t come back in the comment section yet they do come back because the food is good isn’t it? I don’t mean to expose you but when I clicked into your profile, more than half of your reviews were 1-2 star honey, and so I’ve come up with the conclusion that you might be a little sensitive with people which explains why you thought I was rude. Now, we welcome you to come back and I can explain it to you again if you want and you can explain to me what made you think I was being rude and we can negotiate. I hope you have a better experience with us next time if you choose...

I had a terrible experience during my visit. As a first-time customer, I informed the staff, expecting some guidance, but received almost no assistance. The waitress was noticeably attentive and friendly to other tables—laughing and chatting with them—but completely ignored mine.

When I requested a container for my leftovers, a child brought me a small container. I asked for a larger one, but instead of accommodating my request, the woman grabbed my bowl and forcibly crammed the food into the too-small container, causing it to spill out when closed. Meanwhile, I saw her giving large containers to other tables.

Throughout the visit, she never returned to our table after dropping off the container, even though she continued serving and interacting warmly with other customers. Eventually, the room emptied, leaving only my 8-year-old granddaughter and me. After waiting an unreasonable amount of time to settle the bill, I finally called her over and asked why we had been neglected. Instead of addressing my concerns, she began snarling at me.

My granddaughter was too afraid to ask for a replacement for her watered-down lemonade, which I eventually asked to be removed from the bill. This sparked an argumentative and threatening response from the waitress, even to the point of her raising her fists at me as if threatening to hit me as she yelled at me in her language. Despite being restrained and asked by another staff member to leave me alone multiple times, she continued with her threatening demeanor. As I was preparing to leave she retrieved $2 from the register and tried to give it to me, even though the drink cost $2.75 plus tax. When I declined, she aggressively tried to hand it to my granddaughter, frightening her further.

At one point, the waitress even suggested I call Coca-Cola to complain about the lemonade and acted as though she wanted to fight me. Another staff member physically held her back while I attempted to understand why she was behaving this way. I paid the bill, left the $2 on the table, and left as quickly as possible to ensure my granddaughter’s safety. She was visibly shaken and later told me she saw the woman making hostile gestures toward us as we left.

To make matters worse, when I got home, I discovered coins in my leftovers, which was shocking and completely unacceptable.

“Rude” doesn’t begin to describe this experience. I will never return to this restaurant, and I’m considering consulting my attorney about the threats and...

I have been going to this place for about 4 years now. Every time I have gone here, I have honestly been treated like royalty and I don’t ever know what I have done to deserve such kindness from the people here at Hot Bowl Mongolian. Ms Jenny always treats me and my friends as if we are her family members and no other restaurant has given me such good service. The food (which is the best part of Hot Bowl Mongolian) is always great. It is designed to where you pick your own meat and your ingredients so you can customize your bowl completely to your liking.

Every time I walk out of dining in at Hot Bowl, I always come out with a smile because not only do I get to try some amazing and delicious food, I also get the best service I possibly can compared to anywhere else. I am always treated with nothing but kindness and respect and this is one of the only restaurants that I actually feel comfortable dining in. All in all, if you are near the Sugar Land area then Hot Bowl Mongolian is a must-try and I cannot...