I was in this establishment today for my birthday. I made a reservation through the scheduling office on Wednesday, some minor details were left out, but my questions were answered, and my requests were honored.

Today, on my birthday, I spoke to Mindy about my seating reservation. Mindy was quite stern regarding the reservation which, partially I understand. I kept her in the loop about any changes to the party size, and I accommodated all of her requests as she asked me to do in a short period of time. Each time I spoke to her (twice via phone), she was extremely rude. She made up a lot of rules about seating and me giving up tables. Upon arriving at the restaurant, I was told by the hostesses that Mindy wanted to speak to me. I told them ok, please let her know that I'm here. When my family started to arrive, she did not speak to me at first, instead, she spoke to one of my family members who happened to be a tall white man. When my aunt and I tried to let Mindy know that I was the person who she needed to talk to, she had an attitude and said she needed to talk to my white relative about something else. Moving on, she asked how many people were currently at the restaurant? And there was 8 out of 27, she flexed the rule that she had about all 27 people in my party needing to be seated to being ok with 10 being seated immediately. However, she continued to push for me dropping tables soon if people were not on time. Before we moved to the table, Mindy said something rude and snippy to my mother. I didn't appreciate that, and it was unnecessary. I was not shy about letting Mindy know she was rude...later I found out that she has a reputation for being rude to patrons and her coworkers.

We were sat in the back in the party room area, and thank God, we worked with another, more even-tempered manager Leti! She was more engaging and helpful! Her focus was on my party having a wonderful experience...which she made happen! The two staff working the table, Jackie and Carlos were absolutely AMAZING! I am so glad that the horrible experience I had over the phone and in person with Mindy today was completely different from what the staff at the back of the restaurant provided. Mindy did continue to walk back to the table where my family was, but her expectation that we would not fill up the tables quickly was defeated.

I'm going to report Mindy to the highest level as possible. She is rude, clearly racist, and unprofessional. Pappasitos, please consider helping Mindy find new employment! She's an embarrassment to that location.

Please keep and promote Leti, Jackie, and Carlos! They are amazing staff on your team!