Cold Stone Creamery — Restaurant in Sunnyvale

Saturday 5/6/23 @ 9PM.

We seriously suspected the workers were high on something while working. When in line, they were secretly giggling about something, eyeing each other, looking suspicious. When it was our time to order neither the dude with semi-long blonde hair and beard, or the curly brunette haired girl could contemplate or process our orders correctly. When asked, I clearly stated to the girl what I wanted with the size, ice cream, and topping. Then one second later she asked what size, I told her.. then she asked which ice cream again? I told her.. And then when she put it in the cup I told her I asked for the topping.. she said oh I thought you said just the ice cream.. uhhh did she not listen or process anything I've said when she asked me for my order? Something was very suspicious.

Also, back to the blonde hair with beard. While he was done with my wife's order and rung up both of our orders while the girl was making mine, there was another customer in line. He asked this other customer twice if we were together and had this bewildered look on his face, almost in a paranoid state. Like hello? You just rung ours up already, I'm just waiting for mine to be finished, so why are you asking if the other customer is with me? Plus the way he was handling and practically throwing the ice cream instead of gently giving it to us was atrocious and unprofessional.

Something was very off. I'm a registered nurse who've worked with hundreds, if not thousands of patients. I know when people are acting abnormal, suspicious, or under the influence. They were acting erratic and confused all while giggling to themselves. Very unprofessional. I was very close to asking them if they're alright or if they're high on something, but there were families and kids around, so I didn't want to embarrass anyone or cause a scene.

I hope the manager and customers sees this post. This is serious and if they were actually under the influence of something some serious actions and repercussions...

We received an email for a birthday anniversary and their offer was buy one ice cream and get one free, we were in the line then we talked to a young lady with big glasses and gave her the email printed on a paper and then she checked and said ok no problem then she asked what do we need then we ordered two gotta have it ice cream and after she gave us the ice cream and we started eating she asked me to pay the full price and she was saying her IPad is not working that's why I have to pay the full amount, first of all it was a birthday gift and she should never do that and second we already gave her the email printed and she checked and then said ok you can order now then why she didn't say the IPad is not working from...

As I wrote the other night about a cold stone in Freemont, I had to write this interview after I ate my ice cream dream at Sunnyvale. What a difference a day makes. After being laughed off in Freemont, for being there b4 closing, this store in Sunnyvale is the reason cold stone is the finest ice cream in existence. The staff in this store are happy to serve. The ice cream was perfect, and the environment was happy and positive. I will be back in a cold stone soon and not hold one store accountable for bad employees. To the owner of the Sunnyvale store, you are a great owner, and the cleanliness and employee actions show...