Shake Shack Sunset Hills — Restaurant in Sunset Hills

I have been to several Shake Shacks around the country, so I was anxious to try one so near my home. The service was outstanding. Friendly, efficient and professional. The counter person was pleasant and the food runner thanked me and told me where condiments were located. My issues with the food are all temperature related. The fries had a nice clean taste, well seasoned as well. However the ones on top were piping hot and the next layers were cold. I had obviously gotten the last of one batch and the first of another. The burger - single avocado bacon burger - patty was luke warm. The cheese was melted so I wonder if it had been holding for a while? The bacon was not crispy, but the lettuce, tomato and avocado was fresh. I will say being served on a cold bun emphasized the temperature and texture issues. The burger sauce is tasty. The size is rather small for the price - but it was plenty. The star of the show was the Black and White shake. Simply outstanding with a great flavor and drinkable but not melty consistency. Almost completely redeemed the food. The store is very clean and modern. Staff was abundant and busy keeping things tidy. I came in at 1:30 in a Wednesday, I will try back at a busier time and see if the food is hotter and more consistent. Overall slightly disappointing but...

Just checked out the new Shake Shack that opened in the Sunset Hills Shopping Center, and it was a great lunch spot. My boyfriend and I stopped in for a quick date and were honestly impressed. The space is bright and modern with plenty of seating, and there’s a laid-back vibe that makes it easy to relax. They even have a cornhole game set up outside on the patio, which gives it a fun, casual feel.

I went with the SmokeShack burger—bacon, cherry peppers, and that signature ShackSauce. Everything was fresh and flavorful. The crinkle-cut fries were perfectly crispy, and the banana pudding shake was the standout for me—creamy, well-balanced, and not overly sweet.

Nice addition to the area. We’ll...

Worst location I’ve ever been too. Service is terrible. Walked in with 2 people here 20 minutes after they opened. Waited 30 minutes after I ordered to approach the staff and within in minutes they brought out my burger then had to wait a few more minutes for the shake. Tipping option needs to start being after you receive service not before. Tipping at an establishment that you basically serve yourself makes no sense. No more tipping from me at establishments that don’t provide a service. I’m ordering at a kiosk and I’m cleaning up after myself. What is the tip for? Burger and a shake just 2 items is already $17. Shake Shack...