Luv Thai Cuisine — Restaurant in Sunset Valley

I want to start by saying, I don’t ever feel inclined to leave reviews. My usual experience dining in at restaurants in Austin typically results in me finishing at least 90% of my food. I left this restaurant having only ate about 40% of my meal because I couldn’t make myself eat it. I didn’t even want it to be remade, and I didn’t even want a new item on the menu because I was very disappointed in what I was served initially and didn’t wish to make an attempt to eat anything else.

I ordered the H4, I believe, which was a marinated beef considered to be a “House Special” (not sure what cut of beef, as it wasn’t specified on the menu) and it came with sticky rice. When my food was served, it was presented as just meat, sliced cucumber and chili sauce in a small container on a plate , and piping hot sticky rice wrapped in plastic wrap of all things, and then wrapped with aluminum foil served on the side. The meat looked both over cooked, and like it had previously been sitting out. The plate itself looked very unappetizing, and the fact I was forced to unwrap very, very hot rice from PLASTIC was extremely impractical to me. I had to use a fork to tear open the wrapping as it was too hot to do with my own hands.

The meat was as tough and chewy as it looked. And so severely under seasoned that even smothering it with chili sauce and sriracha did not help mask it. To me, it was practically inedible and I couldn’t finish it.

Needless to say, I was very disappointed with the presentation of the dish, the quality of the meat, and the insufficient method of serving the rice. Definitely avoid this item if you try this place.

I did have the Thai Iced Coffee, and it...

The young female employee who answered the phone tonight was SO disrespectful.

I politely called to order food to go, but when she asked if I had a mask I told her that I didn’t, and the girl got an attitude saying it’s city ordinance to have a mask and I had to go home and get it, when I asked if I could just hand her my card through the window she got angry and HUNG UP on me. Even though you’re running the food out to me and there will be a glass window in between us?? This has never been an issue at another restaurant.

When I called back she continually FORWARDED MY CALLS until the owner answered. I’ve never experienced this immaturity before. I was nothing but nice to everyone working there, every step of the way. The owner was very polite and professional when she came out I must say.

I then realized that the price on the receipt was about 40% higher than on the online menu indicated. If I knew this at the time I probably would have decided not to eat there.

When I called back to politely inquire why, the young girl answered and said I was looking at the lunch menu and rudely hung up on me again! When I called back she KEPT FORWARDING IT. This is so immature. After 4 tries I finally got to the owner who then apologized and said she would handle it.

That young girl is going to hurt your business, I haven’t even tried the food yet and I’m afraid a girl with that attitude may have tampered with it. I have never said this before, but she needs to go a.s.a.p. because she is a brat. I’ve never experienced...

Delicious! I am so glad we tried this restaurant. There is something about the outside appearance of Luv Thai which makes it look closed if you miss the small "Open" sign in one of their windows.

When you walk in you get to seat yourself at the table of your choice which is convenient. The waitstaff were very friendly and helpful and had genuine/sincere looking smiles on their faces. It brought an instant feel of comfort.

The food was great. We had the brussels sprouts, Pad Woon Sen, and chicken with basil (Pad Gra Pow). All were wonderful. The brussels sprouts were crispy with a delicious sauce. They were not too oily like a lot of other restaurants. The chicken with basil had a really tasty sauce. My sister ordered it mild. Normally she adds soy sauce to most of her Asian dishes, but the sauce on this was so tasty she didn't want to mess with the flavor. Both my sister and I thought the Pad Woon Sen also had a great flavor. It was generously sized so I ended up with leftovers.

We were already planning our next dinner here at the end of our meal. We asked for to go boxes and the waitress also inquired if we would like our drinks to go which showed her consideration for the customer.

Do yourself a favor and try...