Schlotzsky's — Restaurant in Sunset Valley

We are definitely a frequent flyer of Schlotzsky’s and since we are a larger family we really appreciate the family meal deal and $5 pizza nights.

I will say that I miss the medium sandwich meal deal, but we always come back to this location for multiple reasons even though we have another one that’s closer. The management there currently (Jana, I think?) does an amazing job taking our order and making sure it’s correct and whatever my kid doesn’t like doesn’t end up on their pizza. 2. In addition to that they have cherry coke!!! I know that might be trivial to some but I am not a fan of those multi flavor drink machines. I’m able to still get the 4 cheese pizza, it’s not on the menu and if I try to order the $5 in the app than it’s not an option but I am able to order it there.

Tonight though we came in and had a special experience that deserved extra praise. An employee named Maurice went above and beyond trying to make sure we got our food hot and as it was made. He walked around and checked in again to make sure we had everything we needed. Later on my daughter grabbed a lid but forgot the straw so he came walking back with a straw. It may seem like small things but I think it says a lot when your kids are wanting to give him a tip.

The only complaint I have is that quality control can be a thing with the pizzas. Mainly they are amazing but a few times they are rushed and it seems like the crust is technically most of the pizza with some cheese scattered in the middle but those experiences...

I give the Manager Travis 5 stars for making the mistake right. I went through the drive thru the night before and ordered the California Chicken and alvacado Flatbread pizza. I made sure to ask for the receipt, which was also stuck to the lid of the box. I checked both recipts and was charged for the correct order. When I got home and opened the box, I was shocked to see a plain cheese Flatbread pizza. If you could even call it that? Maybe a kid would eat it but they wouldn't be happy. I called and was upset and asked to speak to a GM or manager. I was so hungry and upset. He promised to make it right if I came back in. He did, and I was happy with my food and his kindness. So I gave him 5 stars for the11 service he made up for. I gave the food and atmosphere 4 stars. I have enjoyed Slchlotzskys since ive lived in Austin. I miss the old grand location on S Lamar with the great patios. Too bad it was ruined, my people camping out on them. It was a favorite place to sit and use the internet while eating the good food or to have lunch meetings near...

Amazing staff! I want to say Maggie, a team lead, took my order at the drive throu and She's the best. The broccoli and cheese soup wasn't ready yet. I asking my 4 year old if another soup would do she said "no, I want the cheese soup." You see, we had a long day and someone tossed our cookies at school today and broccoli cheese soup was all she wanted. We momma bears do what we need for our kids and she totally understood when I asked it if was ok if we waited for the soup. Maggie (sorry if I'm wrong on the name) was so sweet. I paid for our meals at the window and she noted what vehicle I had so I could wait in the parking lot until the soup was ready. She even offered my baby girl some actual cookies and gave us the little soup that was ready at the time then brought us the sandwich and soup when everything was done. Major props to this girl. She is an asset to any company! I'd be proud to have her on my...